GM of Service – PSD

Warren CAT; Odessa (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Job summary

Warren CAT seeks a high-impact GM of Service - PSD to lead quality execution of WCAT Power Systems products and services at the Business Unit level. You will drive daily operations, ensure customer satisfaction, and oversee staffing, budgeting, and environmental compliance.

The role requires a Bachelor's degree or 5 years of related experience, strong communication, and leadership skills. Expect collaboration with Account Managers and senior management in a dynamic field services environment.

Qualifications

• Bachelor's degree or 5 years related experience.
• Ability to read, analyze, and interpret general business materials.
• Ability to write reports and business correspondence.
• Ability to present information to managers, clients, customers, and the public.
• Ability to solve practical problems with limited standardization.
• Ability to interpret instructions in various formats.
• Proficient in Microsoft Office; Caterpillar DBS system a plus.
• Valid driver's license and clean driving record.

Responsibilities

• Communicate with and promote WCAT EHS policies.
• Oversee daily service operations of the Power Systems Service Division.
• Manage financial revenue, expenses, and customer satisfaction.
• Ensure quality delivery and development of PSD staff.
• Recruit, hire, develop, evaluate, and terminate PSD service personnel.
• Develop PSD service budget and control overhead expenditures.
• Maintain environmental compliance and safety.
• Lead and train staff on new initiatives and processes.
• Coordinate with Account Managers on WCAT sales opportunities.
• Determine staffing levels based on units and profitability.

Skills

Reading & analysis

Report writing

Presentation skills

Problem solving

Instruction interpretation

MS Office proficiency

Driver's license

Education

Bachelor's degree or 5 years related experience

Tools

Caterpillar DBS system

Job description

TEAM UP WITH US!

The GM of Service - PSD is responsible for quality execution of WCAT Power Systems products and services at the Business Unit level.

DO YOU HAVE WHAT IT TAKES?

What You'll Do

• Communicate, comply with, and promote WCAT EHS policies.


• Responsible for daily service operations of the Power Systems Service Division.


• Accountable for field and shop operations in the areas of financial revenue performance, expense management, and customer satisfaction.


• Responsible for the quality delivery of WCAT PSD products and services and continuous development of all employees within his/her area of responsibility to achieve the company’s desire for operational excellence.


• Recruit, hire, develop, evaluate, and terminate, WCAT PSD service personnel.


• Initiate and document disciplinary action.


• Resolve employee conflicts.


• Identify and develop potential successors for all service supervisory roles.


• Develop WCAT PSD policies.


• Lead and Train employees on new initiatives and processes.


• Communicate with Account Managers regarding WCAT sales, opportunities


• Determine the number of employees required for each area by carefully analyzing the need based on number of units, growth potential of the area, and unit profitability.


• Responsible for development of the PSD Service Budget.


• Responsible for appropriate overhead expenditures to manage areas (vehicles, communications, tooling, etc.).


• Responsible for ensuring environmental compliance (emissions, housekeeping and spills).


• Lead PBO meetings and utilize PBO communication techniques.


• Manage multiple subordinate supervisors who supervise several employees, and be responsible for the overall direction, coordination, and evaluation of these units.


• Maintains proactive relationships with customers through completion of annual PAR schedule.


• Presents routine reports to Senior and Executive Management, both electronic and in person.

What You'll Need

• Bachelor's degree (B. A.) from four-year college or university; and/or five years of related experience and/or training.


• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.


• Ability to write reports, business correspondence.


• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.


• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


• Proficient in the use of Microsoft Office. Experience with Caterpillar DBS system a plus.


• Valid Driver's License and Clean Driving Record.

WHY WORK WITH US?

• We like to take care of business and have fun doing it!


• We offer health, dental, vision, life, and more as a comprehensive benefits package.


• Don’t you want to work with awesome people?

Important Information

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, and crawl. The employee must frequently lift and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; and outside weather conditions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Required travel up to 35%. This position is considered a safety sensitive position. The Job description is subject to change by the employer as the needs of the employer and requirements of the job change. EEO/AA Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.