GM KYC Client Outreach

Bank of America; New York (NY); On-site; USD 122,000 - 150,000; Full time

Job summary

Bank of America seeks a KYC Client Outreach Specialist to engage with clients across various sectors to collect KYC documentation and ensure compliance. This role demands strong client focus, analytical skills, and the ability to manage relationships effectively. A bachelor's degree and relevant experience are required, as well as proficiency in Microsoft Office products.

Benefits

Industry-leading benefits

Access to paid time off

Participation in annual discretionary plan

Qualifications

• 5+ years in a client-facing role within financial services.
• Knowledge of AML CDD policy and standards.
• CAMS certification preferred.

Responsibilities

• Outreach to clients for KYC documentation.
• Ensure compliance with internal governance routines.
• Gather client feedback for process improvements.

Skills

Client focus

Problem solving

Analytical skills

Flexibility

Organizational skills

Interpersonal skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office products

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

The Function

The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.

The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner.

In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes, and identify opportunities that enhance the client experience.

The Role

The KYC Client Outreach Specialist (COS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for periodic refreshes in a timely manner.

Role Responsibilities

• Outreach to clients requesting and collecting KYC documentation
• Serve as the key point of contact for Clients as well as Sales, Operations, Risk and other internal functions
• Ensures ownership is clear and works across Lines of Business to close relationship coverage gaps, if any
• Drives the organization and recording of client contacts in appropriate systems of record
• Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partners
• Oversees and resolves the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts
• Gather client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank’s processes
• Raise process issues and improvements that collectively help our clients
• Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed
• Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue
• Drives the Outreach of both periodic refreshes as well as remediation and associated programs
• Drives the Outreach of jurisdictionally or regionally stringent requirements where needed
• Ensure timely collection of client required documentation, including follow ups where needed
• Ensure voice of the client is heard while adhering to policies, laws, rules and regulations
• Ensure performance metrics are met and any exceptions are resolved within required timeframes
• Master customer due diligence (CDD) requirements and guide clients as needed to comply
• Drives the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply
• Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities
• Embrace a collaborative and output oriented culture

Required Skills

• Bachelor's degree or equivalent experience
• 5+ years experience in a client facing role within the financial services or a related industry
• Preferred: Certified Anti-Money Laundering Specialist (“CAMS”)
• Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions
• Must demonstrate a strong client focus
• Understands how the client book fits into the overall business growth strategy
• Can work independently with limited supervision
• Can manage and maintain key relationships with stakeholders
• Excellent interpersonal skills for motivation, collaboration and encouragement
• Professional Demeanor: Demonstrating patience, composure, and positive attitude.
• Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
• Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.
• Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.
• Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail
• Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word

$122,700.00 - $149,900.00annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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