GM KYC Client Outreach

National Black MBA Association; New York (NY); On-site; USD 110,000 - 200,000; Full time

Job summary

An established industry player is seeking a KYC Client Outreach Specialist to join their dynamic team. This role involves engaging with clients to ensure compliance with Know Your Client (KYC) requirements, enhancing the client experience through effective communication and collaboration. The ideal candidate will have a strong client focus, excellent interpersonal skills, and the ability to manage multiple priorities in a fast-paced environment. This position offers the opportunity to work closely with various internal teams while contributing to the organization's compliance efforts. Join a forward-thinking company that values initiative and problem-solving skills, and be part of a team that makes a real impact in the financial services industry.

Benefits

Industry-leading benefits

Paid time off

Discretionary incentive eligibility

Support resources for employees

Qualifications

• 5+ years in a client-facing role in financial services or related industry.
• Knowledge of AML CDD policy and standards, industry practices.

Responsibilities

• Outreach to clients for KYC documentation collection.
• Serve as key contact for clients and internal functions.
• Ensure compliance with KYC processes and governance.

Skills

Client Focus

Interpersonal Skills

Problem Solving

Organizational Skills

Flexibility

Initiative

Analytical Thinking

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

Job Description:

Candidate will be a part of the Know Your Client (KYC) Outreach teams within the Global Markets (GM) line of business.

The Function

The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates to Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.

The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner.

In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes, and identify opportunities that enhance the client experience.

The Role

The KYC Client Outreach Specialist (COS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for periodic refreshes in a timely manner.

Role Responsibilities

1. Outreach to clients requesting and collecting KYC documentation
2. Serve as the key point of contact for Clients as well as Sales, Operations, Risk and other internal functions
3. Ensures ownership is clear and works across Lines of Business to close relationship coverage gaps, if any
4. Drives the organization and recording of client contacts in appropriate systems of record
5. Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partners
6. Oversees and resolves the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts
7. Gather client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank’s processes
8. Raise process issues and improvements that collectively help our clients
9. Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed
10. Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue
11. Drives the Outreach of both periodic refreshes as well as remediation and associated programs
12. Drives the Outreach of jurisdictionally or regionally stringent requirements where needed
13. Ensure timely collection of client required documentation, including follow ups where needed
14. Ensure voice of the client is heard while adhering to policies, laws, rules and regulations
15. Ensure performance metrics are met and any exceptions are resolved within required timeframes
16. Master customer due diligence (CDD) requirements and guide clients as needed to comply
17. Drives the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply
18. Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities
19. Embrace a collaborative and output oriented culture

Required Skills

1. Bachelor's degree or equivalent experience
2. 5+ years experience in a client facing role within the financial services or a related industry
3. Preferred: Certified Anti-Money Laundering Specialist (“CAMS”)
4. Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions
5. Must demonstrate a strong client focus
6. Understands how the client book fits into the overall business growth strategy
7. Can work independently with limited supervision
8. Can manage and maintain key relationships with stakeholders
9. Excellent interpersonal skills for motivation, collaboration and encouragement
10. Professional Demeanor: Demonstrating patience, composure, and positive attitude.
11. Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
12. Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.
13. Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.
14. Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail
15. Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range: $110,000.00 - $200,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible: This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits: This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.