GM & Drug Department Manager: Lead Merch & Customer Service

Safeway; Sterling (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages weekly

Associate discounts

Health and dental benefits

401k and more

Paid time off

Job summary

Albertsons Companies in Sterling, VA is seeking a Drug/GM Department Manager to lead the Drug and General Merchandise teams, emphasizing customer service, merchandising, and in-stock performance. You will drive planograms, inventory integrity, and timely seasonal transitions while coaching a team.

This role requires strong leadership, organization, and the ability to manage multiple categories, with a hands-on approach to operations and compliance with safety standards.

Qualifications

• Experience in retail or general merchandise operations.
• Ability to review sales and inventory data to guide department planning.
• Ability to train, coach, and develop associates.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Oversee daily operations of the Drug and General Merchandise departments with a focus on customer service, merchandising, and in-stock conditions
• Execute planograms, resets, promotional sets, ad programs, and seasonal transitions accurately and on time
• Maintain clean, organized, and visually appealing sales floor and backroom areas
• Manage ordering, inventory levels, cycle counts, and inventory accuracy while minimizing shrink
• Monitor sales trends, movement reports, and seasonal needs to support ordering and merchandising recommendations
• Ensure compliance with company programs, safety standards, and operational procedures
• Support customers with product questions, promotions, and locating merchandise
• Provide daily direction, scheduling, training, and coaching to Drug/GM associates

Skills

Customer service focus

Leadership

Team building

Organization

Problem solving

Job description

Albertsons Companies in Sterling, VA is seeking a Drug/GM Department Manager to lead the Drug and General Merchandise teams, emphasizing customer service, merchandising, and in-stock performance. You will drive planograms, inventory integrity, and timely seasonal transitions while coaching a team.

This role requires strong leadership, organization, and the ability to manage multiple categories, with a hands-on approach to operations and compliance with safety standards.