GM Department Manager — Sales & Customer Experience

Follett Higher Ed Group, LLC; Cedar Falls (IA); On-site; USD 52,000 - 64,000; Full time

Job summary

Follett Higher Education is seeking a Department Manager General Merchandise to oversee the General Merchandise department in a large store, guiding staff to meet financial and marketing objectives. You will coordinate promotions with the Home Office, assist customers, and ensure product knowledge informs sales strategies.

The role requires 3-5 years of retail supervisory experience, a bachelor's degree or equivalent, and strong communication skills.

Qualifications

• 3-5 years of relevant experience.
• Bachelor's degree or equivalent.
• 3-5 years of retail supervisory experience; computer literacy.
• Strong communication skills (verbal and written).
• Previous supervisory/management experience is required.

Responsibilities

• Supervises the employees of the department, including assigning and evaluating work as well as interviewing, hiring, and training new employees.
• Supervises the Home Office-regulated Return-to-Vendor (RTV) receiving and scanning processes.
• Assists customers in finding products.
• Manages the special order functions and notifies customers.
• Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Builds key partnerships with other store staff and campus organizations for promotional and special events and assists with off-site sales opportunities.
• Conducts store walkthroughs daily to ensure proper stock levels, inventory placement, and customer service levels.
• Manages the in-store merchandise display from the stockroom to the sales floor, serving as the liaison between the Store and the Planner.
• Creates and maintains displays in compliance with company standards.
• Executes Home Office-initiated markups and markdowns, analyzes financial reports, processes purchase orders, and approves invoices.
• Partners with the Store Manager to execute promotions and sales and ensures proper inventory levels based on sales and trends.
• May perform website maintenance and fill orders. Maintains price accuracy and merchandise availability on the store website.
• Responds to student, faculty, staff, alumni, and other customer questions and issues resolving escalated issues as necessary.
• May manage the store in the store manager's absence or occasionally supervise other departments.
• May open or close the store.
• Performs other related duties as assigned.

Skills

Leadership

Strong communication

Experience 3-5 years

Retail supervision

Customer service

Education

Bachelor's degree or equivalent

Job description

Follett Higher Education is seeking a Department Manager General Merchandise to oversee the General Merchandise department in a large store, guiding staff to meet financial and marketing objectives. You will coordinate promotions with the Home Office, assist customers, and ensure product knowledge informs sales strategies.

The role requires 3-5 years of retail supervisory experience, a bachelor's degree or equivalent, and strong communication skills.