GLT - Information Technology Administrator

Gun Lake Tribe; Shelbyville (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Gun Lake Tribe is seeking an Information Technology (IT) Administrator to maintain and improve our computer systems. You will handle helpdesk issues, manage Windows servers, AD, and Exchange, and contribute to security and disaster recovery planning.

You will document processes, work independently with accountability, and coordinate with government staff and vendors to ensure reliable IT services for administration operations.

Qualifications

• BA/BS in CIS or related field or related technology experience.
• Certifications: CompTIA A+, MCSA, MCTS or equivalent trainings.
• 4+ years diagnosing hardware and software problems.
• 3+ years Windows operating systems (Server 2016+, Windows 10 1809+).
• Working knowledge of Microsoft products (Exchange, Active Directory).
• Excellent problem solving skills.
• Strong documentation and communication skills with both technical and non-technical individuals.
• Excellent customer service and ability to stay calm under pressure.
• Demonstrated initiative and ability to work independently with high accountability.
• Teamwork focus and positive attitude.
• Excellent organization and multi-tasking skills.

Responsibilities

• Monitor Helpdesk queue (voicemail, e-mail, ticketing) for support inquiries.
• Respond to requests for technical assistance in a timely manner across hardware, software, networking, and peripherals.
• Investigate issues using online resources, manuals, and diagnostics.
• Ensure all helpdesk requests are resolved and notify affected employees when key systems are unavailable.
• Perform preventive maintenance on telecommunications and computer systems.
• Maintain records of daily problems and actions.
• Ensure security standards with daily audits.
• Provide basic administration of accounts/passwords.
• Operate within change management processes and attend required meetings.
• Establish relationships with government staff, vendors, and clients.
• Recommend IT policy improvements and assist with procedures.
• Maintain tower climbing certifications and radio equipment knowledge.
• Maintain monitoring and backup systems (PRTG, NAGIOS, SolarWinds, VEEAM) and related duties.

Skills

Problem solving

Communication

Customer service

Initiative

Teamwork

Education

BA/BS in CIS or related field

Certifications (CompTIA A+, MCSA, MCTS)

Tools

SCCM

PRTG

Nagios

SolarWinds

ExacqVision

Exchange Control Panel

Active Directory

Job description

Job Title: INFORMATION TECHNOLOGY (IT) ADMINISTRATORDepartment: Information Technology (IT)Reports to: IT DirectorLocation: Administration BuildingLevel/Status: Exempt/Full-TimeSUMMARYThe IT Admin will be responsible for modification of existing systems with existing tools to resolve reoccurring issues from the helpdesk. They will provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail and operating systems and other peripherals. This position is responsible for change management operations, development of documentation, and cross training.ESSENTIAL QUALIFICATIONSBA/BS in CIS or a related field or related technology experienceComp TIA A+, MCSA, MCTS, or other relevant certifications or equivalent trainings.4+ years of experience, diagnosing hardware and software problems3+ years of experience with Windows operating systems (Windows Server 2016, 10 version 1809+)Working knowledge of Microsoft products (Exchange, Active Directory, etc.)Excellent problem solving skillsStrong documentation, written and oral communication skills with the ability to communicate with both technical and non-technical individualsExcellent customer service skills with the ability to remain calm under pressureDemonstrated initiative and ability to work independently with high accountabilityTeamwork focus and positive attitudeOrganization and multi-tasking skills neededDUTIES AND RESPONSIBILITIESMonitor Helpdesk queue (voicemail, e-mail and ticketing system) for support inquiriesRespond in person, via telephone or electronically to requests for technical assistance from users in a timely manner involving hardware, software, networking issues and peripheral and telephone equipment; includes assistance with printing, installation, word processing, electronic mail and operating systemsUtilize online resources to investigate issues and possible resolution; read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problemsEnsure all helpdesk requests and subsequent actions are taken to the point of resolutionNotify affected employees and management when key systems are unavailablePerform preventive maintenance to ensure proper functioning of telecommunications systems, computer systems and peripheralsPerform system back-ups and disaster recovery activitiesMaintain records of daily problems and actions takenEnsure all systems security standards are met including daily auditsProvide basic administration of accounts and passwordsMonitor IT Department policies and procedures to ensure data accuracy, security, legal and regulatory complianceOperate within the change management board by contributing changes and within the change advisory boardAttend required meetings, provide information/leadership as appropriate and participate in any work group or committee assignmentsEstablish and maintain professional relationships with government staff, outside vendors and clientsProvide recommendations and assistance with IT Department policies and proceduresMaintain tower climbing certifications and be able to adjust and point radio antennasMaintain certification for radio equipment such as UEWA and UBWAOTHER SKILLS AND ABILITIESExperience with Desktop Hardware and software Lifecycle ManagementPrevious experience in Tribal governmentAbility to read, analyze and interpret professional journals, technical procedures and governmental regulationsAbility to manage multiple priorities and adjust to changing priorities in a professional mannerAbility to work in a team-orientated environment and maintain an effective team-working relationship with co-workersMaintain the highest level of confidentiality in all mattersFamiliarity with S2 building access controlsWorking knowledge of ExacqVision or building surveillanceAbility to administer Exchange through the Exchange Control PanelReasonable understanding of Group Policy Objects and their applicationsExperience using SCCM basic operations such as imaging and remote accessPrior knowledge and use of monitoring systems such as PRTG, NAGIOS, SolarWinds, etc to correlate events.Experience operating backup software VEEAMPHYSICAL REQUIREMENTSAbility to lift up to 50 lbs. with or without assistance and climb towers hauling radios and other essential gearRequires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbolsMust be able to sit for the duration of the shiftManual dexterity to operate job related equipmentWork is typically in an office environment with tasks performed in a sitting or non-sitting position in a confined areaPerformance of job duties will require standing, walking, lifting, reaching, pushing, pulling, twisting, climbing and graspingCONDITIONS OF EMPLOYMENTOccasional non-traditional hours including working evenings, weekends and holidays as assigned to meet deadlines and support powwowAbility and willingness to travel, locally and out of state, for meetings and continuing educationMust have a valid Driver’s License and be insurableSECURITY SENSITIVEThis position will have access to information that is security sensitive and thereby subject to additional provisions.DISCLAIMERThe above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation and drug/alcohol test.NATIVE AMERICAN PREFERENCEThe Match-E-Be-Nash-She-Wish Band of Pottawatomi recognizes Native American preference in its hiring and employment policies.