GLT - Information Technology Administrator

Gun Lake Tribe; Michigan; On-site; USD 65,000 - 90,000; Full time

Job summary

Gun Lake Tribe is seeking an IT Administrator to manage and improve computer systems within the Administration Building. You will handle helpdesk issues, implement changes, and document IT processes while ensuring security and regulatory compliance.

Ideal candidates have 4+ years of IT experience, strong problem solving, and familiarity with Windows Server, Exchange, and Active Directory. Occasional non-traditional hours and travel may be required.

Qualifications

• BA/BS in CIS or related field or related technology experience.
• Certifications such as CompTIA A+, MCSA, MCTS, or equivalent trainings.
• 4+ years diagnosing hardware and software problems.
• 3+ years Windows OS experience (Server 2016, Windows 10 v1809+).
• Working knowledge of Microsoft products (Exchange, Active Directory, etc.).
• Excellent problem solving and communication skills.
• Strong customer service and calm under pressure.
• Independent worker with high accountability and teamwork.
• Organizational and multitasking skills.

Responsibilities

• Monitor Helpdesk queue for support inquiries.
• Respond to requests for technical assistance across hardware, software, networking, and peripherals.
• Investigate issues using online resources and manuals; diagnose problems.
• Ensure all requests are resolved and inform stakeholders when key systems are down.
• Perform preventive maintenance and backups including disaster recovery.
• Maintain security standards and daily audits; manage accounts/passwords.
• Participate in change management processes and policy adherence.

Skills

BA/BS in CIS or related field

CompTIA A+

Windows Server 2016

Active Directory

Problem solving

Documentation & communication

Customer service

Change management

Teamwork

Multi-tasking

Security audits

Exchange/OCS familiarity

SCCM

PRTG/Nagios/SolarWinds

ExacqVision

Education

Bachelor's degree in CIS or related field

Tools

Exchange Control Panel

SCCM

PRTG

Nagios

SolarWinds

ExacqVision

Job description

GLT - Information Technology Administrator# GLT - Information Technology AdministratorLegal Address - Shelbyville, MI 49344## OverviewPosition TypeFull Time## Description**Job Title: INFORMATION TECHNOLOGY (IT) ADMINISTRATOR****Department:** Information Technology (IT)**Reports to:** IT Director**Location:** Administration Building**Level/Status:** Exempt/Full-Time**SUMMARY**The IT Admin will be responsible for modification of existing systems with existing tools to resolve reoccurring issues from the helpdesk. They will provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail and operating systems and other peripherals. This position is responsible for change management operations, development of documentation, and cross training. **ESSENTIAL QUALIFICATIONS*** BA/BS in CIS or a related field or related technology experience* Comp TIA A+, MCSA, MCTS, or other relevant certifications or equivalent trainings.* 4+ years of experience, diagnosing hardware and software problems* 3+ years of experience with Windows operating systems (Windows Server 2016, 10 version 1809+)* Working knowledge of Microsoft products (Exchange, Active Directory, etc.)* Excellent problem solving skills* Strong documentation, written and oral communication skills with the ability to communicate with both technical and non-technical individuals* Excellent customer service skills with the ability to remain calm under pressure* Demonstrated initiative and ability to work independently with high accountability* Teamwork focus and positive attitude* Organization and multi-tasking skills needed**DUTIES AND RESPONSIBILITIES*** Monitor Helpdesk queue (voicemail, e-mail and ticketing system) for support inquiries* Respond in person, via telephone or electronically to requests for technical assistance from users in a timely manner involving hardware, software, networking issues and peripheral and telephone equipment; includes assistance with printing, installation, word processing, electronic mail and operating systems* Utilize online resources to investigate issues and possible resolution; read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems* Ensure all helpdesk requests and subsequent actions are taken to the point of resolution* Notify affected employees and management when key systems are unavailable* Perform preventive maintenance to ensure proper functioning of telecommunications systems, computer systems and peripherals* Perform system back-ups and disaster recovery activities* Maintain records of daily problems and actions taken* Ensure all systems security standards are met including daily audits* Provide basic administration of accounts and passwords* Monitor IT Department policies and procedures to ensure data accuracy, security, legal and regulatory compliance* Operate within the change management board by contributing changes and within the change advisory board* Attend required meetings, provide information/leadership as appropriate and participate in any work group or committee assignments* Establish and maintain professional relationships with government staff, outside vendors and clients* Provide recommendations and assistance with IT Department policies and procedures* Maintain tower climbing certifications and be able to adjust and point radio antennas* Maintain certification for radio equipment such as UEWA and UBWA**OTHER SKILLS AND ABILITIES*** Experience with Desktop Hardware and software Lifecycle Management* Previous experience in Tribal government* Ability to read, analyze and interpret professional journals, technical procedures and governmental regulations* Ability to manage multiple priorities and adjust to changing priorities in a professional manner* Ability to work in a team-orientated environment and maintain an effective team-working relationship with co-workers* Maintain the highest level of confidentiality in all matters* Familiarity with S2 building access controls* Working knowledge of ExacqVision or building surveillance* Ability to administer Exchange through the Exchange Control Panel* Reasonable understanding of Group Policy Objects and their applications* Experience using SCCM basic operations such as imaging and remote access* Prior knowledge and use of monitoring systems such as PRTG, NAGIOS, SolarWinds, etc to correlate events.* Experience operating backup software VEEAM**Physical Requirements*** Ability to lift up to 50 lbs. with or without assistance and climb towers hauling radios and other essential gear* Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols* Must be able to sit for the duration of the shift* Manual dexterity to operate job related equipment* Work is typically in an office environment with tasks performed in a sitting or non-sitting position in a confined area* Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling, twisting, climbing and grasping**CONDITIONS OF EMPLOYMENT*** Occasional non-traditional hours including working evenings, weekends and holidays as assigned to meet deadlines and support powwow* Ability and willingness to travel, locally and out of state, for meetings and continuing education* Must have a valid Driver’s License and be insurable**SECURITY SENSITIVE**This position will have access to information that is security sensitive and thereby subject to additional provisions.**DISCLAIMER**The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation and drug/alcohol test. **NATIVE AMERICAN PREFERENCE**The Match-E-Be-Nash-She-Wish Band of Pottawatomi recognizes Native American preference in its hiring and employment policies.