IT Tech

The Omaha Tribe of Nebraska; Macy (NE); Presencial; USD 52.000 - 78.000; Jornada completa

Descripción de la vacante

The Omaha Tribe of Nebraska seeks an IT professional to manage computer hardware, networks, security/surveillance, and RPMS/EHR support. You will work under the I.T. Administrator/Site Manager to ensure reliable operation and responsive user service.

Responsibilities include supporting patrons by phone/email, evaluating new software compatibility, maintaining server room and peripherals, updating systems with patches, and coordinating with Human Resources on access control and badges.

Formación

• A.A. degree in computer field with two years of systems experience.
• High school diploma with formal training in related IT field.

Responsabilidades

• Provide patron technical support via phone and email.
• Update organization website with tech tips and docs.
• Evaluate program compatibility and deploy improvements.
• Maintain server room and security hardware/software.
• Install and test computer hardware and software per IHS specs.
• Manage employee badge hardware and access in coordination with HR.

Conocimientos

Network design and implementation

Vendor relationships

Software maintenance

Problem solving

Load balancing

Database performance modification

Software performance modification

Process improvement

Educación

A.A. Degree in computer related field

High school diploma or GED with formal training

Herramientas

RPMS/EHR software

Descripción del empleo

SUMMARY:

Serves under the Carl T Curtis I.T. Administrator/Site Manager in the areas of computer system hardware, networking, security/surveillance, specialized software (per dept. needs), RPMS/EHR support.

ESSENTIAL DUTIES and/or RESPONSIBILITIES

• Receives various work assignments that provide knowledge and expertise in operational computer programs, procedures and problems related to systems, hardware and software management
• Handling patron technical support cases through phone and email submission
• Updating the organization's website with tech tips and brief documents
• Evaluating system potential through assessing compatibility of new programs with existing programs
• Improving existing programs by evaluating objectives and specifications, reviewing proposed changes, and recommendations
• Maintaining system functionality by testing computer components
• Achieving computer stem objectives through collecting relevant data, identifying, and evaluating options and suggesting a course of action
• Maintain client confidence by keeping their information confidential
• Preparing reference material for users by drafting operation instructions
• Inventory and procurement responsibilities
• Responds to the needs and questions of users concerning their access of resources on the systems
• Sets up and maintains computer systems and software necessary for training
• Handles all aspects of Employee badges-hardware, materials, software and access in conjunction with Human Resources.
• Maintains surveillance DVR/camera-hardware and software
• Troubleshoots and maintains all printers, copiers and scanners
• Maintains, cleans and monitors the server room including environmental temperature
• Responsible for clean install's per IHS specifications for all computer(s) and or device(s)
• Maintains required Security Awareness training for all staff and new hires, ensures new hires complete training in a timely manner and also that employees complete the annual training in due time
• Upgrades and maintains software via update/upgrade i.e. Software update(s) Windows update(s), Java update(s) etc.
• Learns basic knowledge and becomes familiar with the IHS RPMS and EHR software and components by shadowing the Clinical Applications Coordinator and attending IHS training for said software

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties.

EDUCATION and/or EXPERIENCE:

• Incumbent must have an A.A. Degree in computer related field and two years of experience working with a computer system, preferably in a health care environment.
• Minimum requirements are a high school diploma or G.E.D. with formal training in related field.

KNOWLEDGE, SKILLS, and/or ABILITIES:

• Network design and implementation
• Exceptional vendor relationships
• Outstanding knowledge of software maintenance
• Excellent problem solving and analytical skills
• Load balancing and scalability
• Database performance modification
• Software performance modification
• Process improvement.

PLEASE NOTE: P.L. 93-638, Indian Preference and Tribal Employment rights Ordinance. (T.E.R.O) will be practiced; however, all qualified applicants will be considered.