Global Workforce Strategy & Capacity Lead

Google; Austin (TX); On-site; USD 171,000 - 247,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off 20 days

Sick Time 40h

Maternity Leave

Baby Bonding Leave

Holidays

Job summary

Google is seeking a Senior Workforce Strategy and Capacity Planning Manager in Google Play Trust and Safety Operations Excellence. You will direct capacity planning and allocation strategy across global human review operations, partnering with Demand Governance, Vendor Management, Operations, and Analytics to translate priorities into workforce supply models.

Responsibilities include long-range planning, mid-range rebalancing cadences, and optimizing location mix and fungibility while evaluating

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in data analytics, Trust and Safety, policy, workforce management, business strategy, program management, or related fields.

Responsibilities

• Drive dynamic capacity rebalancing and partner with Vendor Managers to optimize global reviewer allocation, location mix, and workforce fungibility.
• Leverage data analysis and predictive scenario modeling to serve as the chief capacity advisor, guiding executive prioritization and allocation strategies.
• Analyze the capacity and OpEx effects of AI, automation, and policy launches to enable data-driven transitions between manual and automated workflows.
• Monitor daily queue performance, intraday service levels, and schedule adherence, coordinating real-time staffing adjustments to ensure volumes meet service times.
• Provide immediate impact analyses for unplanned events, initiate KPI escalations, and identify ongoing productivity and OpEx savings opportunities.

Skills

Data analytics

Trust & Safety

Policy knowledge

Workforce planning

Business strategy

Program management

Education

Bachelor's degree

Master's degree or MBA

Job description

Google is seeking a Senior Workforce Strategy and Capacity Planning Manager in Google Play Trust and Safety Operations Excellence. You will direct capacity planning and allocation strategy across global human review operations, partnering with Demand Governance, Vendor Management, Operations, and Analytics to translate priorities into workforce supply models.

Responsibilities include long-range planning, mid-range rebalancing cadences, and optimizing location mix and fungibility while evaluating