Global Workforce Screening Associate - Business Analysis & Reporting Specialist

JPMorgan Chase & Co.; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a detail-oriented professional to review complex screening cases, manage vendor relationships, and ensure compliance with US regulations. The role involves maintaining thorough documentation, supporting automated workflows, and producing management-ready reports.

Strong communication and analytical skills are essential for success in a high-volume environment. The position requires 4 years in banking or financial services, proficiency with Microsoft Office and

Qualifications

• Ability to evaluate options and make informed choices based on overarching principles or guidelines.
• Ability to leverage advanced analytical tools and software to enhance accuracy and efficiency of processes; proficiency in Microsoft Office & Alteryx.
• Ability to understand third party case initiation, technology and operational workflows including end-to-end case management, providing vendor oversight & when to elevate.
• Ability to manage case load within Service Level Agreement and identify potential escalations.
• Possess skills to manage and resolve data related issues.
• Outstanding written/verbal communication skills and proficiency in Microsoft Office.
• Demonstrate initiative to work in a fast-paced environment, meet deadlines, and perform at high standards with limited supervision.
• Quickly learn and understand US regulations, criminal justice system and US credit reports.

Responsibilities

• Review complex work and make decisions based on evidence and criteria.
• Manage fingerprint subscriptions and engage hires for additional information as needed.
• Maintain documentation of investigations and prepare management reports.
• Independently review and analyze data for policy compliance.
• Support automated processes that back workflow operations.
• Serve as SME in screening lifecycle, automation, and case management.
• Provide vendor oversight and escalate when necessary.
• Draft requirements for technology improvements and operational use cases.
• Work in a fast-paced environment, meet deadlines, perform with high standards.

Skills

Analytical reasoning

Decision making

Vendor oversight

SLA management

Data integrity

Microsoft Office

Verbal and written communication

Regulatory understanding

Tools

Microsoft Office

Alteryx

Job description

• Responsible for reviewing complex work and decision-making based on evaluation of evidence and applicable criteria. Conduct deeper investigation and analysis on screening related matters
• Manage fingerprint subscriptions, partner with internal stakeholders. Process complicated alerts and engage hires for additional information, when needed.
• Maintain comprehensive documentation of investigations and decisions, and prepare reports for management review and decision-making
• Independently review & analyze data to assess validity and compliance with relevant policies, regulations, and guidelines.
• Maintain working knowledge of automated processes supporting workflow
• Subject matter expert in all aspects of screening life cycle & processes including vendor initiation, automation and case management
• Provide vendor oversight & work independently to understand what requires escalation
• Provide operational use cases for technology improvement, ability to draft requirements
• Work in a fast-paced environment, meet deadlines, and perform at high standards with limited supervision/guidance
• Role requires in-depth understanding of methods, systems, and procedures to effectively process cases, solve problems and share ideas for improvement
• Exercise sound judgment; act with integrity; protect our company, clients and customers

Required qualifications, capabilities and skills:

• 4 years work experience in banking or financial services industry
• Ability to evaluate options and make informed choices based on overarching principles or guidelines
• Ability to leverage advanced analytical tools and software to enhance accuracy and efficiency of processes; proficiency in Microsoft office & Alteryx
• Ability to understand third party case initiation, technology and operational workflows including ‘end to end’ case management, providing vendor oversight & when to elevate
• Ability to manage case load within Service Level Agreement and identify potential escalations
• Possess skills to manage and resolve data related issues
• Outstanding written/verbal communication skills and proficiency in Microsoft office
• Demonstrate initiative to work in a fast-paced environment, meet deadlines, and perform at high standards with limited supervision
• Quickly learn and understand US regulations, criminal justice system and US credit reports

Preferred required qualifications, capabilities and skills:

• Ability to cultivate partnerships and collaborate across team and embrace / adapt to change with ease; keep current with process
• Time management and organizational skills and ability to work under pressure
• Must be able to maintain a high degree of confidentiality