Global Workforce Optimization Analyst (Remote)

Relativity; Remote; USD 70,000 - 104,000; Full time

Job summary

A leading technology company is seeking a Workforce Management Analyst. This role focuses on staffing, scheduling, and capacity decisions to enhance service delivery. Responsibilities include optimizing schedules using analytics, collaborating with global teams, and supporting workforce management tools. The ideal candidate has at least 3 years of relevant experience, strong analytical and Excel skills, and a capacity for managing multiple priorities. Competitive salary range is $70,000 to $104,000, with performance bonuses.

Benefits

Competitive salary

Annual performance bonus

Long-term incentives

Qualifications

• 3 years of experience in Workforce Management or operations analytics.
• Strong analytical skills for data interpretation and recommendations.
• Advanced proficiency in Microsoft Excel.

Responsibilities

• Provide capacity planning and staffing requirements to meet forecasted volumes.
• Build and maintain global schedules for alignment with business priorities.
• Deliver workforce and performance reporting to identify trends.

Skills

Analytical skills

Microsoft Excel

CRM platforms

Workforce management systems

Tools

Calabrio

Vonage

Salesforce

Job description

A leading technology company is seeking a Workforce Management Analyst. This role focuses on staffing, scheduling, and capacity decisions to enhance service delivery. Responsibilities include optimizing schedules using analytics, collaborating with global teams, and supporting workforce management tools. The ideal candidate has at least 3 years of relevant experience, strong analytical and Excel skills, and a capacity for managing multiple priorities. Competitive salary range is $70,000 to $104,000, with performance bonuses.