Global VP, Customer Support & Client Experience

Mizuho; New York (NY); Vor Ort; USD 110.000 - 160.000; Vollzeit

Zusammenfassung

Greenhill & Co., Inc., part of Mizuho Americas, is based in New York and seeks a VP-level Customer Support Team Lead to direct day-to-day technical and operational support for clients using transaction banking products. You will drive service delivery, training, inquiries, escalation handling, incident coordination, and continuous improvement by coordinating with multiple internal functions.

The role emphasizes leadership, cross-functional coordination, and maintaining robust controls, with

Qualifikationen

• Bachelor's degree or equivalent education required.
• At least seven years of transaction banking client service and leadership.
• Strong knowledge across transaction banking products and digital channels.
• English and Japanese language skills required.
• Willingness to travel as needed.

Aufgaben

• Lead the Customer Support team and ensure timely support.
• Oversee client onboarding, training, and communications.
• Coordinate during service disruptions and complex client issues.
• Monitor metrics, sponsor root-cause analyses and improvements.
• Maintain controls, escalation protocols, and remediation of issues.
• Coach team, set priorities, and manage performance and development.

Kenntnisse

Client communication

Judgment

Prioritization

Analytical

Problem solving

Conflict resolution

Cross-functional coordination

Ausbildung

Bachelor's degree

Tools

Microsoft 365

Service tools

Case-management tools

Reporting tools

Channel-support tools

Jobbeschreibung

Greenhill & Co., Inc., part of Mizuho Americas, is based in New York and seeks a VP-level Customer Support Team Lead to direct day-to-day technical and operational support for clients using transaction banking products. You will drive service delivery, training, inquiries, escalation handling, incident coordination, and continuous improvement by coordinating with multiple internal functions.

The role emphasizes leadership, cross-functional coordination, and maintaining robust controls, with