Global VP, Customer Success — Ad Tech & Gaming

Genius Sports Group; New York (NY); Hybrid; USD 180,000 - 220,000; Full time

Benefits offered by this job

401k plans

US benefits

Hybrid working model

Job summary

Genius Sports in the United States is seeking a senior executive to lead our Customer Success organization, overseeing global agency partnerships and brand-direct managed service teams. You will guide post-sales strategy across betting and gaming ad business, drive adoption of our Ad Tech capabilities, and position Genius Sports as a leading partner for data-driven sports advertising.

As part of the senior leadership team, you will shape the strategy, scale the team globally, manage

Qualifications

• 12+ years in Customer Success, Account Management, Agency Partnerships, or Commercial Leadership within Ad Tech, MarTech, media, or data-driven advertising.
• Deep understanding of programmatic media, sports marketing, data targeting, and cross-channel activation.
• Proven track record of building and scaling global teams, driving retention, and managing multimillion-dollar portfolios.
• Strong executive presence with the ability to influence senior leaders at global holding companies and C-suite brand marketers.

Responsibilities

• Define and oversee a unified post-sales strategy that supports the company’s commercial objectives across betting and gaming.
• Develop a holistic customer lifecycle model that enhances onboarding, adoption, performance, and long-term partnership value.
• Directly manage senior team leads providing leadership, coaching, and strategic direction.
• Establish goals, KPIs, and performance frameworks for both teams, ensuring revenue outcomes and client satisfaction.
• Scale the organization globally, identify structure and resources to support growth across markets.
• Own aggregate revenue goals across post-sales, including retention, upsell, and managed service revenue.
• Partner with Sales to build a seamless pre-to-post-sales motion.
• Champion knowledge of advertising capabilities and educate partners on how to integrate into media plans.

Skills

Customer Success Leadership

Global Team Building

Executive Presence

Programmatic Media Knowledge

Data-Driven Decision Making

Cross-Functional Collaboration

Job description

Genius Sports in the United States is seeking a senior executive to lead our Customer Success organization, overseeing global agency partnerships and brand-direct managed service teams. You will guide post-sales strategy across betting and gaming ad business, drive adoption of our Ad Tech capabilities, and position Genius Sports as a leading partner for data-driven sports advertising.

As part of the senior leadership team, you will shape the strategy, scale the team globally, manage