Global VP, Customer Experience & Support

Cirrus; Duluth (MN); On-site; USD 204,549 - 258,514; Full time

Benefits offered by this job

Comprehensive Health Coverage

Flexible Spending Accounts

401(k) Plan with Dollar-for-dollar match

PTO starting at 100 hours in the first year

Career Development opportunities

Job summary

Cirrus is seeking a Vice President-Customer Support in Duluth, Minnesota. The role encompasses leading the global customer support organization with P&L responsibility for the Customer Support business unit.

The successful candidate will enhance customer experiences, manage multiple service initiatives, and lead a diverse, talented team. Candidates should have extensive experience in customer support, with proven leadership capabilities and a strong background in business management within the aviation industry.

Qualifications

• Minimum of 15 years of customer support experience, with at least 5 years in a leadership role.
• Demonstrated ability to enhance customer experience and lead diverse teams.
• FAA Pilot License and/or general aviation flying experience preferred.

Responsibilities

• Lead the Transition into a newly formed Customer Support team.
• Cultivate third-party service provider relationships and manage services.
• Ensure timely resolution of customer and aircraft challenges.

Skills

Leadership

Customer service experience

Problem-solving

Negotiation skills

Data analysis

FAA regulations knowledge

Education

Bachelor's degree in Business Administration or Aviation Management

Master's degree preferred

Job description

Cirrus is seeking a Vice President-Customer Support in Duluth, Minnesota. The role encompasses leading the global customer support organization with P&L responsibility for the Customer Support business unit.

The successful candidate will enhance customer experiences, manage multiple service initiatives, and lead a diverse, talented team. Candidates should have extensive experience in customer support, with proven leadership capabilities and a strong background in business management within the aviation industry.