Global VoC Lead - Customer Insights & Strategy

Fluence Energy; Arlington (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Fluence Energy, a global leader in energy storage and optimization software, seeks a Senior Manager, Customer Insights to champion VoC and customer segmentation globally. You will ensure customer feedback shapes product roadmaps, GTM strategies, and commercial operations.

You will own the VoC program, drive segmentation, collaborate with Growth, Marketing and Sales, and deliver executive dashboards measuring impact on pipeline and satisfaction.

Qualifications

• Bachelor’s degree in Business, Marketing, Statistics, Social Sciences, or related field; MBA or advanced degree preferred.
• 5+ years of experience in B2B customer insights, market research, VoC program management, or related product marketing.
• Experience designing, administering, and analyzing enterprise surveys (Qualtrics, Medallia, AskNicely).
• Experience in clean energy, energy storage, utilities, or enterprise B2B SaaS environments is highly desirable.
• Ability to build dashboards in Power BI or Salesforce.

Responsibilities

• Own the Voice of the Customer (VoC) Program: lead surveys and governance to serve as the single source of truth for customer sentiment.
• Maintain Customer Segmentation: refine frameworks to model diverse global customers and prospects.
• Guide Product Roadmaps: align with Growth and GID to reflect segment needs and feedback.
• Go-To-Market Alignment: collaborate with Marketing to tailor deployments to segment priorities.
• Executive Reporting & Dashboarding: define metrics and create executive reports on pipeline growth and satisfaction.

Skills

VoC program management

Data analysis

Stakeholder collaboration

Executive communication

Dashboard storytelling

Education

Bachelor's degree in Business/Marketing/Statistics/Social Sciences

MBA or advanced degree preferred

Tools

Power BI

Salesforce

Qualtrics

Medallia

AskNicely

Job description

Fluence Energy, a global leader in energy storage and optimization software, seeks a Senior Manager, Customer Insights to champion VoC and customer segmentation globally. You will ensure customer feedback shapes product roadmaps, GTM strategies, and commercial operations.

You will own the VoC program, drive segmentation, collaborate with Growth, Marketing and Sales, and deliver executive dashboards measuring impact on pipeline and satisfaction.