Global Customer Insights Lead | VoC & Segmentation
Fluence
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Job summary
Fluence is seeking a Senior Manager, Customer Insights to lead the global Voice of the Customer program and customer segmentation. You will shape how client feedback informs product roadmaps, GTM strategies, and commercial operations across markets.
You will own end-to-end VoC governance, collaborate with Growth, Marketing, and product teams, and deliver executive dashboards to drive pipeline growth and customer satisfaction. Onsite four days a week in the Arlington area.
Job description
Fluence is seeking a Senior Manager, Customer Insights to lead the global Voice of the Customer program and customer segmentation. You will shape how client feedback informs product roadmaps, GTM strategies, and commercial operations across markets.
You will own end-to-end VoC governance, collaborate with Growth, Marketing, and product teams, and deliver executive dashboards to drive pipeline growth and customer satisfaction. Onsite four days a week in the Arlington area.
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