Director, Global VoC & Customer Insights Analytics

Global Payments Inc.

Chattanooga (TN)

On-site

USD 150,000 - 160,000

Full time

3 hours ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Competitive salary

Career growth

Learning & development

Inclusive team

Community involvement

Wellbeing program

Global recognition

Job summary

Global Payments Inc. is seeking a Director, Voice of Customer (VoC), Customer Insights & Analytics to lead our enterprise listening programs and transform customer data into actionable business insights.

Reporting to the VP of Customer Experience, you will shape global strategy, build dashboards, and partner across the organization to drive customer-centric growth and measurable outcomes.

Qualifications

10+ years in CX, insights, market research or analytics.
5+ years leading teams and enterprise initiatives.
Proven governance of VoC/survey programs across regions.
Hands-on with Qualtrics and enterprise analytics tools.

Responsibilities

Own global VoC strategy and translate data into actions.
Govern enterprise survey programs with clear standards.
Build an integrated listening ecosystem across data sources.
Create executive dashboards to guide investments.
Advance use of Qualtrics, analytics, and AI capabilities.
Lead a global insights team and drive cross‑functional adoption.

Skills

Voice of Customer

Customer Insights

Market Research

Business Intelligence

Data Analytics

Leadership

Education

Bachelor's degree

Tools

Qualtrics

Tableau

Power BI

SQL

Python

Job description

Reporting to the VP of Customer Experience, you will shape global strategy, build dashboards, and partner across the organization to drive customer-centric growth and measurable outcomes.

Get your free, confidential resume review.

or drag and drop your file here.