Global Vice President, Services

Boyd Thermal Solutions Inc.; Massachusetts; Hybrid; USD 230,000 - 350,000; Full time

Job summary

Boyd Thermal Solutions Inc. is seeking a Global Vice President, Services to lead the worldwide services strategy and organization across the Americas, EMEA, and APAC.

You will own the services P&L, drive growth, and oversee commissioning, maintenance, remote monitoring, and spares, ensuring a best-in-class customer experience. Ideal candidates have 15+ years in global services leadership, a Bachelor’s degree, and willingness to travel up to 30%.

Qualifications

• Bachelor's degree from an accredited institution.
• Minimum of 15 years of progressive leadership experience in global services or a related industrial business.
• Must be located in the United States and willing to travel up to 30%.

Responsibilities

• Develop and execute global services strategy, roadmap, and business model.
• Build and scale the global services organization with talent and leadership development.
• Establish a globally consistent service operating model with standardized processes and 24/7 support.
• Own the global Services P&L, including revenue growth, profitability, and pricing strategy.
• Lead end-to-end customer lifecycle from installation to lifecycle support.
• Develop digital service capabilities and data-driven service insights.
• Partner with engineering, product, operations, and sales to improve lifecycle value.

Skills

Global leadership

P&L ownership

Customer relationship management

Change management

Education

Bachelor's degree

Job description

Job Description This Global Vice President, Services, will define and execute Boyd Thermal’s global services strategy, building a scalable organization, service portfolio, and operating model that supports customers across the Americas, EMEA, and APAC. As a member of the leadership team, the role owns global services growth, operational performance, customer experience, and profitability, overseeing the full lifecycle services business including commissioning, maintenance, remote monitoring, upgrades, spare parts, training, and service agreements. Success requires a strategic, hands‑on leader who can build teams, drive execution, ensure safety and quality, and deliver a consistent global customer experience while leveraging Eaton’s broader capabilities.

Responsibilities

• Develop and execute the global services strategy, roadmap, and business model to drive growth, customer value, and recurring revenue.
• Build and scale Boyd Thermal’s global services organization, including structure, talent acquisition, workforce planning, training, and leadership development.
• Establish a globally consistent service operating model with standardized processes, service delivery standards, quality systems, and 24/7 support capabilities.
• Own the global Services P&L, including revenue growth, profitability, forecasting, pricing strategy, contract governance, and operational performance.
• Lead the end-to-end customer lifecycle, from installation and commissioning through maintenance, upgrades, modernization, and lifecycle support.
• Develop digital service capabilities, connected asset strategies, installed-base management, field service technologies, and data-driven service insights.
• Build and manage a global ecosystem of service partners, suppliers, subcontractors, and spare-parts logistics to ensure scalable customer support.
• Champion world‑class safety, quality, compliance, and risk management practices across all service operations and regions.
• Partner with engineering, product management, operations, and sales to improve product serviceability, customer outcomes, and lifecycle value.
• Lead organizational transformation, change management, and integration initiatives to align Boyd Thermal service capabilities with Eaton’s global service network.

Required Qualifications

• Bachelor's degree from an accredited institution.
• Minimum of 15 years of progressive leadership experience in global services, field service, aftermarket, customer support, operations or a related industrial business.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• Must be located in the United States and willing to travel up to 30%.

Preferred Qualifications

• Demonstrated experience designing and building a multi-region services organization, including organization design, leadership hiring, workforce planning, operating processes and systems deployment.
• Proven ownership of a services P&L with accountability for growth, margin, cash, customer outcomes and operational performance.
• Experience leading large, geographically dispersed teams through transformation, rapid growth or the creation of a new operating model.
• Experience in mission‑critical, data center, thermal management, HVAC, industrial equipment, power management or similarly complex engineered environments.
• Demonstrated ability to develop executive customer relationships, negotiate complex service agreements and lead critical escalations.
• Working knowledge of field service technologies, installed‑base management, parts operations, remote support and data‑driven service models.
• Ability to lead across a highly matrixed, multinational organization and influence senior stakeholders without relying solely on direct authority.
• Ability to travel domestically and internationally as business needs require; valid passport and, where required, an acceptable driving record.

All Job Posting Locations

• Fredericksburg
• Laconia
• Remote Massachusetts
• Woburn Remote

Remote Type Hybrid

EEO Statement

Boyd Corp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Boyd is the trusted global innovator of sustainable solutions that make our customers’ products better, safer, faster, and more reliable. As a leader in the industry we focus on our people, customers, technology, innovation, materials, and market needs of today and performance requirements of the future. We are always looking for ambitious minds to help us deliver advanced technology to our customers. Together we solve the challenges of today and empower solutions of tomorrow. Boyd is the world’s leading innovator in sustainable engineered material that make our customers’ products better, safer, faster, and more reliable. We develop and combine technologies to solve ambitious performance targets in our customers’ most critical applications. By implementing technologies and material science in novel ways to seal, protect, cool, and interface, Boyd has continually redefined the possible and championed customer success for over 90 years.