Global Vice President, Field Engineering

Neo4j; United States; Remote; USD 150,000 - 250,000; Full time

Job summary

An established industry player is seeking a visionary Global Vice President of Field Engineering to lead a large global team and drive technical success for customers. This strategic role involves enhancing revenue growth and ensuring exceptional customer experiences through effective leadership and collaboration. The ideal candidate will possess extensive experience in data infrastructure and cloud transformation, showcasing a strong ability to scale teams and drive accountability. Join a forward-thinking organization that is at the forefront of the graph database revolution, leveraging cutting-edge technology to empower businesses in the GenAI era.

Qualifications

• 15+ years in technical customer-facing leadership, preferably in data infrastructure.
• Proven track record in driving consumption, revenue, and retention metrics.

Responsibilities

• Own the technical customer journey and drive successful productionization.
• Lead and optimize a 150+ person global team to increase field effectiveness.
• Collaborate across functions to influence roadmap and GTM strategies.

Skills

Technical Customer Success

Sales Engineering

Cloud Transformation

Data Platforms

Leadership

Job description

Join to apply for the Global Vice President, Field Engineering role at Neo4j

About Neo4j
Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden patterns and relationships across billions of data connections deeply, easily, and quickly. Customers use Neo4j to gain a deeper understanding of their business and reveal new ways of solving their most pressing problems. Over 84% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe.

At Neo4j, we’re proud to build the technology that powers breakthrough solutions for our customers. These solutions have helped NASA get to Mars two years earlier, broke the Panama Papers for the ICIJ, and are helping Transport for London to cut congestion by 10% and save $750M a year. Some of our other notable customers include Intuit, Lockheed Martin, Novartis, UBS, and Walmart.

Neo4j experienced rapid growth this year as organizations looking to deploy generative AI (GenAI) recognized graph databases as essential for improving its accuracy, transparency, and explainability. Growth was further fueled by enterprise demand for Neo4j’s cloud offering and partnerships with leading cloud hyperscalers and ecosystem leaders. Learn more at neo4j.com and follow us on LinkedIn.

Our Vision
At Neo4j, we have always strived to help the world make sense of data. As business, society, and knowledge become increasingly connected, our technology promotes innovation by helping organizations find and understand data relationships. We created, drive, and lead the graph database category, disrupting how organizations leverage their data to innovate and stay competitive.

About The Role
Neo4j is seeking a world-class leader to serve as our Global Vice President of Field Engineering. This role will report directly into the Chief Revenue Officer (Chief Product Officer - Interim) and have a global remit. It is a strategic and operational leadership position, responsible for delivering exceptional technical success for our customers, accelerating revenue growth, and advancing Neo4j's position as the graph foundation for the GenAI era.

This executive will lead a 150+ person global team spanning solution engineering, solutions architects, and professional services. They will own all technical aspects of the customer lifecycle, from early engagement and proof of concept to deployment, adoption, and ongoing success. They will drive technical success of our customers, grow our gross revenue retention (GRR), reduce the cost of sale, and build a highly efficient and scalable team, supporting the company’s transformation to a Cloud First, GenAI-ready platform.

Key Responsibilities

• Technical Customer Success & GRR: Own the technical customer journey, partner with Customer Success Managers (CSMs) and Support, lead initiatives to drive successful productionization, data quality, and long-term usage of Neo4j in customer environments, own the consumption metrics especially for Aura, and define/report on technical success KPIs including GRR, deployment velocity, and solution health (DQA).
• Top-Line Growth & Sales Engineering: Partner with Sales to drive revenue, own pre-sales architecture and qualification, carry a direct quota, and influence technical pipeline and deal acceleration.
• Global Team Leadership & Efficiency: Lead, scale, and optimize a 150+ person global team, increase field effectiveness, reduce cost of sale, and foster a high-performing, collaborative culture.
• Standardization & Field Excellence: Implement best practices, create repeatable assets, tools, methodologies, and enablement programs to scale success.
• Cross-Functional Leadership: Collaborate with Product, Marketing, Engineering, Customer Success, and Cloud Ops; influence roadmap and GTM strategies; champion Neo4j’s Cloud First and GraphRAG for GenAI vision.

Ideal Candidate Profile

Experience & Background

• 15+ years in technical customer-facing leadership, preferably in data infrastructure, cloud, or platforms.
• Experience leading cloud transformation initiatives.
• Background with companies like MongoDB, Confluent, Elastic, AWS, Azure, Google Cloud, Snowflake, or similar.
• Proven track record in owning and driving consumption, revenue, and retention metrics.

Skills & Attributes

• Deep technical knowledge in data platforms, cloud infrastructure, or distributed systems.
• Operationally rigorous, data-driven, with strong reporting skills.
• Inspirational leader capable of scaling teams and driving accountability.
• Collaborative across functions, experienced in customer success from pre-sales to adoption.

Logistics

• Global role; remote flexibility; willingness to travel frequently.