Global Vice President, Field Engineering

Airtm; United States; Remote; USD 150,000 - 250,000; Full time

Job summary

Join a forward-thinking company as the Global Vice President of Field Engineering, where you will lead a large team to drive technical success and revenue growth. This strategic role involves enhancing customer relationships and ensuring the successful deployment of innovative graph database solutions. With a focus on cloud transformation and operational excellence, you will play a pivotal role in shaping the future of data analytics. If you are an inspirational leader with a passion for technology and customer success, this is an exciting opportunity to make a significant impact in a rapidly growing industry.

Qualifications

• 15+ years in technical customer-facing leadership roles.
• Proven experience leading cloud transformation initiatives.

Responsibilities

• Own the technical customer journey and drive successful productionization.
• Lead and scale a global team of 150+ across regions.

Skills

Technical Customer Success

Cloud Transformation

Data Infrastructure

Sales Engineering

Team Leadership

Cross-Functional Collaboration

Education

Bachelor's Degree

Master's Degree

Job description

About Neo4j:

Neo4j is the leader in Graph Database & Analytics, helpingorganizations uncover hidden patterns and relationships across billionsof data connections deeply, easily, and quickly. Customers use Neo4j togain a deeper understanding of their business and reveal new ways ofsolving their most pressing problems. Over 84% of Fortune 100 companiesuse Neo4j, along with a vibrant community of 250,000+ developers, datascientists, and architects across the globe.

At Neo4j, we’re proud to build the technology that powers breakthrough solutions for our customers. These solutions have helped NASA get to Mars two years earlier, broke the Panama Papers for the ICIJ, and are helping Transport for Londonto cut congestion by 10% and save $750M a year. Some of our othernotable customers include Intuit, Lockheed Martin, Novartis, UBS, andWalmart.

Neo4j experienced rapid growth this year as organizations looking to deploy generative AI (GenAI)recognized graph databases as essential for improving it’s accuracy,transparency, and explainability. Growth was further fueled byenterprise demand for Neo4j’s cloud offering and partnerships withleading cloud hyperscalers and ecosystem leaders. Learn more at neo4j.com and follow us on LinkedIn.

Our Vision:

At Neo4j, we have always strived to help the world make sense of data.

As business, society and knowledgebecome increasingly connected, our technology promotes innovation byhelping organizations to find and understand data relationships. Wecreated, drive and lead the graph database category, and we’redisrupting how organizations leverage their data to innovate and staycompetitive.

About the Role:

Neo4j is seeking a world-class leader to serve as our Global Vice President of Field Engineering. This role will reportdirectly into the Chief Revenue Officer (Chief Product Officer -Interim) and have a global remit. This role is a strategic andoperational leadership position, responsible for delivering exceptionaltechnical success for our customers, accelerating revenue growth, andadvancing Neo4j's position as the graph foundation for the GenAI era.

This executive will lead a 150+ person global team spanning solutionengineering, solutions architects, and professional services. They willown all technical aspects of the customer lifecycle,from early engagement and proof of concept to deployment, adoption, andongoing success. They will drive technical success of our customers inturn growing our gross revenue retention (GRR),reducing the cost of sale, and building a highly efficient and scalableteam, all while supporting the company’s transformation to a Cloud First, GenAI-ready platform.

Key Responsibilities:

Technical Customer Success & GRR

• Own the technical customer journey, partnering with Customer Success Managers (CSMs) and Support.
• Lead initiatives to drive successful productionization, data quality, and long-term usage of Neo4j in customer environments.
• Own the consumption metrics especially for our Aura our managed database offering.
• Define and report on technical success KPIs including GRR, deployment velocity, and solution health(DQA).

Top-Line Growth & Sales Engineering

• Partner with Sales to drive revenue across enterprise and strategic accounts.
• Own pre-sales architecture and technical qualification.
• Carry a direct quota and drive accountability for technical pipeline influence and deal acceleration.

Global Team Leadership & Efficiency

• Lead, scale, and optimize a 150+ person global team across regions.
• Increase field effectiveness and reduce cost of sale while preserving customer impact.
• Cultivate a high-performing, accountable, and collaborative culture.

Standardization & Field Excellence

• Implement best practices in technical discovery, value selling, POCs, and post-sales adoption.
• Create repeatable assets, tools, methodologies, and enablement programs to scale field success.

Cross-Functional Leadership

• Collaborate deeply with Product, Marketing, Engineering, Customer Success, and Cloud Ops.
• Influence roadmap and go-to-market execution to align with field feedback and customer needs.
• Champion Neo4j’s Cloud First and GraphRAG for GenAI vision across the organization.

Ideal Candidate Profile:

Experience & Background

• 15+ years in technical customer-facing leadership roles, ideally in data infrastructure, cloud, or platforms.
• Proven experience leading cloud transformation (e.g., migration to cloud, cloud-native GTM).
• Background with companies like MongoDB, Confluent, Elastic, AWS, Azure, Google Cloud, Snowflake or similar.
• Strong track record of owning and driving consumption, revenue and retention metrics.

Skills & Attributes

• Deep technical acumen in data platforms, cloud infrastructure, or distributed systems.
• Operationally rigorous and data-driven with strong reporting and metric hygiene.
• Inspirational leader who can scale teams while driving accountability and execution.
• Highly collaborative across Sales, Product,Engineering; natural cross-functional player.
• Experienced in customer success from pre-sales through long-term adoption.

Logistics

• Global role; can be based anywhere. Must be willing to travel frequently to meet with customers, team members, and partners.

Why Join Neo4j?

Neo4j is, without question, the most popular graph database in theworld. We have customers in every industry globally, and our productsare a proven product/market fit. Joining our team is an opportunity toshape the future of data and analytics. Below are just a few excitingfacts about Neo4j.

• Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years.
• Raised the biggest funding round in database history ($325M SeriesF). Backed by world-class investors like Eurazeo, GV (formerly GoogleVentures), and Inovia Capital, Neo4j has raised over $600M in fundingand is currently valued at over $2Bn. This puts Neo4j among the mostwell-funded database companies in history.
• 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific, BT Group, Caterpillar, Cisco, Comcast, Department for Education UK, eBay, NBC News, Novo Nordisk, Worldline, and others.
• Co-founder and CEO Emil Eifrem has built an amazing culture thatprides itself on relationships, inclusiveness, innovation, and customersuccess.
• Countless industry awards.Massive enterprises and individual developers/data scientists loveNeo4j. A strong sense of community and ecosystem is built around theplatform.
• A recent Forrester Total Economic Impact Study cited Neo4j as delivering 417% ROI to customers.
• Neo4j was named as a Visionary in the 2023 Gartner Magic Quadrantfor Cloud Database Management Systems among 19 other recognized globalDBMS vendors. Neo4j was also ranked as a Strong Performer among 14 topvendors in The Forrester Wave: Vector Databases, Q3 2024.

Researchshows that members of underrepresented communities are less likely toapply for jobs when they don’t meet all the qualifications. Ifthis is part of the reason you hesitate to apply, we’d encourage you toreconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues.

One of our central objectives is to provide an inclusive, diverse,and equitable workplace for everyone to develop their potential and havea positive, career-defining experience. We look forward to receivingyour application.

Neo4j Values:

Neo4j is a Silicon Valley companywith a Swedish soul. We foster collaboration and each of us is empoweredto contribute and put our innovative stamp on projects. We hirecandidates who reflect the following Neo4j core values:

(we)-[:VALUE]->(relationships)
(we)-[:FOCUS_ON]->(userSuccess)
(we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]})
(we)-[:ASSUME]->(:Intent {direction:’Positive’})
(we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’})
(we)-[:DELIVER_ON]->(ourCommitments)

Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide.

More information atwww.neo4j.com.