Global Trust & Safety Operations Specialist

PowerToFly; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Match Group is seeking a Global Operations Specialist to support and protect our user base across Trust & Safety and member support. You will investigate escalations, enforce our policies, and collaborate with Engineering, Legal, and Communications to resolve issues.

Based in Dallas, TX, a Bachelor's degree and 1+ year in a similar role are required. You should be able to summarize complex cases quickly, manage large email volumes, and apply sound judgment under pressure.

Qualifications

• Bachelor's degree or higher, or equivalent.
• Minimum of 1+ years in a similar role.
• Basic knowledge of Zendesk.
• Ability to understand and summarize complex cases quickly.
• Outstanding analytical skills and excellent judgment.
• Highly flexible and adaptable.
• Ability to multitask, keep up with large volumes of emails in a fast-paced environment.
• Outstanding time management and prioritization skills.
• Quick learner.
• Great teammate.
• Tech savvy.
• Strong attention to details.
• Passion for helping people.
• Ability to use critical thinking and logic to isolate and resolve issues.

Responsibilities

• Protect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the user experience across multiple dating app platforms
• Investigate, troubleshoot, and drive our most sensitive, complex escalations to resolution, spanning topics across Trust & Safety and member support
• Investigate bug and app functionality reports and work with Engineering to help them resolve issues
• Collect user feedback on new product and feature rollouts
• Be comfortable dealing with high-pressure issues, gray areas, and policy/process changes
• Address sensitive content issues (graphic content, hate speech, etc.)
• Communicate & coordinate with cross-functional partners across Trust & Safety, Engineering, Comms, Marketing, Legal, outsourced partner teams and more
• Contribute to or own organizational projects and consistently drive process improvements to support the team’s goals and objectives.

Skills

Zendesk knowledge

Analytical thinking

Time management

Communication

Critical thinking

Education

Bachelor's degree or higher

Job description

Match Group is seeking a Global Operations Specialist to support and protect our user base across Trust & Safety and member support. You will investigate escalations, enforce our policies, and collaborate with Engineering, Legal, and Communications to resolve issues.

Based in Dallas, TX, a Bachelor's degree and 1+ year in a similar role are required. You should be able to summarize complex cases quickly, manage large email volumes, and apply sound judgment under pressure.