Global Transportation Payments & OM Program Manager

Amazon; Bellevue (WA); On-site; USD 83,000 - 130,000; Full time

Job summary

Amazon’s transportation network is among the world’s largest, and this role ensures financial accuracy of carrier payments and shipment manifests across multiple modes. You will support the integrity of payments, lead process improvements, and collaborate with finance, technology, and procurement to optimize our bottom line.

As a Transportation Procurement Program Manager on the GSCTP team, you’ll drive root cause analysis, own payment resolution outcomes, and analyze OM data for leadership

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Advanced Excel skills including Pivot Tables and VLOOKUP, and SQL knowledge.

Responsibilities

• Own the OM program across modes — drive root cause analysis, design and implement process improvements, and deliver measurable reductions in OM volume.
• Own payment resolution outcomes by tracking and resolving carrier payment discrepancies and invoice disputes in coordination with Controllership and procurement buyers, ensuring timely closure and accurate financial reconciliation.
• Monitor and analyze OM and payment data, performance metrics, and trends — preparing inputs for Weekly Business Reviews (WBRs) and Quarterly Business Reviews (QBRs) and surfacing risks or anomalies to senior team members.
• Collaborate with cross-functional partners including Transportation Financial Systems (TFS), Controllership, ShipTech, and carrier contacts to investigate and resolve manifest and payment discrepancies.
• Build and maintain mechanisms (metrics, escalation paths, review cadences) that proactively catch issues before they become systemic.
• Represent the OM/payment program in leadership reviews, articulating trade-offs and recommending investment decisions.
• Scope and prioritize across competing workstreams with incomplete information, defining the path forward for the team.
• Maintain governance frameworks, standard operating procedures (SOPs), and compliance controls supporting OM and payment resolution workflows.
• Drive automation and efficiency initiatives by identifying manual or repetitive activities and partnering with technical teams to design and implement streamlined processes.

Skills

Program management

Process improvement

Excel advanced

SQL

Data-driven decision making

Cross-functional collaboration

Job description

Amazon’s transportation network is among the world’s largest, and this role ensures financial accuracy of carrier payments and shipment manifests across multiple modes. You will support the integrity of payments, lead process improvements, and collaborate with finance, technology, and procurement to optimize our bottom line.

As a Transportation Procurement Program Manager on the GSCTP team, you’ll drive root cause analysis, own payment resolution outcomes, and analyze OM data for leadership