Global Transformation & Programme Manager

United Nations Joint Staff Pension Fund (UNJSPF); New York (NY); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Defined benefit pension

Comprehensive insurance

Parental leave

Up to six weeks annual leave

Professional development

Flexible working arrangements

Job summary

United Nations Joint Staff Pension Fund (UNJSPF) is seeking a Programme Management Officer, P3, to drive strategic transformation across the Pension Administration. You will lead cross-functional initiatives, manage change, and deliver data-driven improvements in a global pension service delivery environment.

The role operates within the Business Transformation Unit (BTU) and reports to the Chief of BTU, supporting the Deputy Chief Executive.

Qualifications

• Advanced degree in Business Administration, Management, IT or related field.
• First-level degree with additional 2 years qualifying experience accepted in lieu of advanced degree.
• Minimum 5 years of experience in business process re-engineering, lean, automation, business analysis, change management, or programme management.
• At least 2 years in financial services, pension administration, insurance, or related industry.
• UN system or international organization experience is desirable.
• At least 2 years in AI, RPA or automation technologies desirable.
• At least 2 years in CRM/ERP or pension administration systems desirable.
• At least 2 years in data analytics or data-driven process improvement desirable.

Responsibilities

• Support development, implementation, monitoring, and evaluation of transformation programmes and projects.
• Monitor programme progress, identify risks, and coordinate actions with stakeholders.
• Support change management activities, including workshops and training sessions.
• Research, analyse, and present information to support strategic initiatives and decision-making.
• Develop policies, tools, and studies based on industry trends and needs.

Skills

Project management

Lean methodologies

Business analysis

Change management

Data analytics

AI/RPA experience

CRM/ERP systems

Stakeholder engagement

Financial services experience

Education

Master’s degree or equivalent

First-level degree + 2 years experience

Tools

CRM systems

ERP systems

Job description

United Nations Joint Staff Pension Fund (UNJSPF) is seeking a Programme Management Officer, P3, to drive strategic transformation across the Pension Administration. You will lead cross-functional initiatives, manage change, and deliver data-driven improvements in a global pension service delivery environment.

The role operates within the Business Transformation Unit (BTU) and reports to the Chief of BTU, supporting the Deputy Chief Executive.