Global Training & Quality Excellence Leader

News Corp; Princeton (NJ); Vor Ort; USD 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Insurance Plans

Education Benefits

Family Care Benefits

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Zusammenfassung

Dow Jones is seeking a Senior Manager, Training & Quality Assurance to lead global training initiatives from its New Jersey office. You will define curricula, modernize content delivery, and oversee onboarding, uptraining, and AI-enabled tool readiness.

The role emphasizes measurable improvements in proficiency and learning effectiveness across DJCS. You will drive web-based learning, manage quality frameworks, and collaborate with outsourcing partners to ensure consistent trainer quality and

Qualifikationen

• 7+ years of relevant experience.
• Experience managing a training or related performance improvement team in a contact center environment.
• Proven success leading onboarding or ongoing learning with measurable improvements.
• Experience leading blended learning development and delivery, including self-paced digital content.

Aufgaben

• Own and modernize curricula across DJCS, defining content, sequence, timing, delivery methods, and readiness standards.
• Lead expansion of web-based, self-paced learning for onboarding and ongoing uptraining.
• Improve knowledge accuracy, usability, adoption, and maintenance, and prepare teams for AI-enabled tools.
• Lead adoption and validation of automated quality management across teams and types, establishing coaching standards.

Kenntnisse

Training management

Blended learning

Quality assurance

Stakeholder management

Travel readiness

Jobbeschreibung

Dow Jones is seeking a Senior Manager, Training & Quality Assurance to lead global training initiatives from its New Jersey office. You will define curricula, modernize content delivery, and oversee onboarding, uptraining, and AI-enabled tool readiness.

The role emphasizes measurable improvements in proficiency and learning effectiveness across DJCS. You will drive web-based learning, manage quality frameworks, and collaborate with outsourcing partners to ensure consistent trainer quality and