Global Time & Attendance Executive Director

JPMorgan Chase & Co.; Tampa (FL); On-site; USD 180,000 - 300,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Executive Director for Global Time, Absence and In-Office Attendance to lead a global transformation.

You will shape the enterprise strategy, operating model, and governance to deliver consistent, compliant Time and Attendance experiences across regions and regulatory contexts. This high-impact role requires cross-functional partnership with HR, Payroll, Technology, Controls, Legal and Finance, plus a track record of simplifying processes, reducing risk, and

Qualifications

• 10+ years in HR operations, time and attendance, payroll, or related field.
• 7+ years leading complex teams or enterprise transformation.
• Proven ability to standardize global processes while balancing regional and regulatory obligations.
• Executive presence and cross-functional decision-making experience.

Responsibilities

• Define and execute the global strategy, operating model, and multi-year transformation roadmap.
• Standardize policies, processes, controls, service expectations, and governance across regions, allowing approved local variation where required.
• Own sustained global service performance across demand, quality, customer experience, risk, financial impact, and delivery.
• Establish a disciplined performance rhythm, decision forums, escalation paths, and timely resolution of material operational issues.
• Clarify enterprise decision rights and accountability across Human Resources, Payroll, Technology, Controls, Legal, Compliance, Finance, and regional partners.

Skills

Executive leadership

Global transformation

HR operations

Time & Attendance

Strategic planning

Cross-functional collaboration

Data governance

Regulatory compliance

Stakeholder management

Job description

Lead a global function with enterprise accountability for the strategy, controls, service performance, employee and manager experience, and technology and data priorities across Time and Attendance. You will shape a multi-year transformation agenda to standardize fragmented processes, reduce avoidable demand and payroll leakage, strengthen prevention and remediation, and deliver a scalable operating model that accommodates approved local and regulatory requirements. This is a high-impact leadership role requiring strong cross-functional partnership, disciplined execution, and data-informed decision-making.

As an Executive Director, Global Time, Absence and In-Office Attendance in Global Time and Attendance, you will define and execute the enterprise strategy, target operating model, and multi-year transformation roadmap for a simplified, consistent, and customer-focused Time and Attendance experience. You will establish clear governance, decision rights, and accountability; sustain global service performance; resolve material issues; and partner across Human Resources, Payroll, Technology, Controls, Legal, Compliance, Finance, and regional teams to deliver scalable solutions with appropriate local flexibility. Success requires connecting strategic transformation with day-to-day operational discipline, influencing across functions and regions, making data-informed investment decisions, and building a high-performing global capability.

Job responsibilities

• Define and execute the global strategy, target operating model, and multi-year transformation roadmap
• Standardize policies, processes, controls, service expectations, and governance across regions, allowing approved local variation where required
• Own sustained global service performance across demand, quality, customer experience, risk, financial impact, and delivery
• Establish a disciplined performance rhythm, decision forums, escalation paths, and timely resolution of material operational issues
• Clarify enterprise decision rights and accountability across Human Resources, Payroll, Technology, Controls, Legal, Compliance, Finance, and regional partners
• Lead workforce strategy, capability building, succession planning, and the development of global Time and Attendance subject-matter expertise
• Simplify the end-to-end employee and manager journey by reducing handoffs, clarifying guidance and ownership, and improving transparency and resolution speed
• Reduce avoidable demand through root-cause elimination, proactive communications, self-service, automation, and preventative interventions
• Own effective control design, regulatory compliance, issue remediation, and reduction of payroll corrections, overpayments, underpayments, and clawbacks
• Establish global data definitions, governance, analytics, and decision-quality executive reporting
• Set the technology roadmap by defining business requirements, prioritizing investments, improving systems/integrations/digital capabilities, developing business cases, and tracking benefits realization to deliver measurable reductions in financial leakage

Required qualifications, capabilities and skills

• 10+ years of relevant experience in Human Resources Operations, Time and Attendance, Payroll, Human Resources Service Delivery, Human Resources Product, workforce management, or a related field
• 7+ years leading complex teams, functions, or enterprise transformation initiatives in a global or highly regulated environment
• Demonstrated success standardizing global processes while balancing enterprise requirements with regional and regulatory obligations
• Strong capability across strategy, service operations, risk and controls, data governance, technology, financial management, and benefits realization
• Proven ability to simplify complex processes, reduce avoidable demand, improve customer outcomes, and deliver measurable business value
• Executive presence and influence, including experience establishing governance, making cross-functional decisions, resolving escalations, and leading through ambiguity
• Ability to build inclusive, high-performing teams and strengthen workforce capability, succession, and subject-matter expertise

Preferred qualifications, capabilities and skills

• Experience with enterprise timekeeping, attendance, leave, disability, accommodation, or absence management capabilities and journeys
• Human-centered/service design expertise, supported by digital and data fluency across employee, manager, and Human Resources experiences
• Experience working across jurisdictions and shaping Human Resources platform roadmaps, requirements, testing, implementation, and adoption