Global Technical Support Operations Lead

Spotify; New York (NY); Hybrid; USD 91,395 - 130,564; Full time

Benefits offered by this job

Health insurance

Six-month paid parental leave

401(k) retirement plan

Monthly meal allowance

23 paid days off

Paid flexible holidays

Paid sick leave

Job summary

Spotify is seeking a Technical Support Operations Lead to manage vendor Technical Support teams and enhance the overall support experience. This role requires 5+ years of experience in technical support operations, strong technical knowledge including ad serving and web technologies, and a proactive approach to problem-solving. The position offers flexibility to work in the Eastern Standard time zone, with a competitive salary range of $91,395–$130,564 USD and comprehensive benefits including health insurance and parental leave.

Qualifications

• 5+ years of experience in technical support operations or similar role.
• Experience with global vendor support teams across time zones.
• Strong technical knowledge including ad serving and web technologies.
• Ability to interpret technical documentation and bug reports.
• Proactive in identifying patterns and improving processes.

Responsibilities

• Lead day-to-day operations of vendor Technical Support teams.
• Serve as primary escalation point for complex technical issues.
• Partner with Product and Engineering teams to resolve bugs.
• Build and improve escalation workflows for efficient communication.
• Identify recurring issues and advocate for long-term fixes.

Skills

Technical support operations

Solutions engineering

APIs

Debugging tools

HTML

JavaScript

Job description

Spotify is seeking a Technical Support Operations Lead to manage vendor Technical Support teams and enhance the overall support experience. This role requires 5+ years of experience in technical support operations, strong technical knowledge including ad serving and web technologies, and a proactive approach to problem-solving. The position offers flexibility to work in the Eastern Standard time zone, with a competitive salary range of $91,395–$130,564 USD and comprehensive benefits including health insurance and parental leave.