Platform Integrity Lead

Spotify; New York (NY); Hybrid; USD 91,395 - 130,564; Full time

Benefits offered by this job

Health insurance

Paid parental leave

401(k) retirement plan

Monthly meal allowance

23 paid days off

Paid flexible holidays

Paid sick leave

Job summary

Spotify is seeking a Platform Integrity Lead to enhance the incident management process for its Ads business, located in New York. The ideal candidate has over 7 years of experience in ad operations and a strong background in programmatic advertising. Responsibilities include coordinating responses to ad serving issues and collaborating across teams to mitigate revenue loss. This role offers a competitive salary range of $91,395 - $130,564, remote flexibility, and various employee benefits, ensuring a supportive and inclusive work environment.

Qualifications

• 7+ years of experience in ad operations, product operations, or related role.
• 3+ years with programmatic advertising or technical ad systems.
• Understanding of ad serving, measurement, and billing systems.

Responsibilities

• Own and evolve the incident management process for Ads business.
• Coordinate across teams for incident resolution.
• Build and improve ticketing workflows.

Skills

Ad operations experience

Programmatic advertising

Incident management systems

Data analysis

Cross-functional collaboration

Tools

Jira

CRM systems

Job description

Overview

Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.

We focus on building trust in Spotify’s advertising platform. This team sits at the center of Product, Engineering, Sales, and business teams, ensuring that our ads ecosystem runs smoothly and delivers a reliable experience for advertisers and listeners alike. As Platform Integrity Lead, you’ll play a key role in protecting revenue, strengthening client relationships, and improving how we respond to and learn from incidents across the Ads business.

What You’ll Do

• Own and evolve the cross-functional incident management process for Spotify’s Ads business, ensuring fast, coordinated, and effective resolution
• Act as the central point of coordination across Ads R&D, Sales, Advertiser Solutions, Business Operations, Finance, Legal, and Marketing
• Partner with technical and operational teams to monitor incoming ad serving issues and identify those with meaningful business impact
• Build and improve structured bug intake and ticketing workflows to increase clarity, speed, and accountability across the incident lifecycle
• Identify trends and recurring issues, and partner with Ads R&D to drive long-term solutions
• Lead internal communication strategies during incidents, ensuring stakeholders have clear, timely, and accurate updates
• Collaborate with cross-functional partners to support revenue teams in mitigating revenue loss and maintaining strong client experiences
• Make informed escalation decisions based on incident severity and business impact, ensuring the right level of visibility
• Deliver clear reporting on revenue impact and incident trends to Finance and leadership teams

Who You Are

• You have 7+ years of experience in ad operations, product operations, sales systems, or a related role within a digital advertising environment
• You bring 3+ years of experience working with programmatic advertising or technical ad systems
• You understand ad serving, measurement, billing, and order management systems, and how issues in these areas affect revenue and customer trust
• You have experience building and improving operational processes in cross-functional, fast-moving environments
• You are comfortable navigating ambiguity and making decisions that balance technical constraints with business priorities
• You communicate clearly and confidently, and can align stakeholders across different teams and levels
• You use data to inform decisions and can translate complex information into clear actions
• You have experience with incident management processes and tools such as Jira, CRM systems, or reporting platforms

Where You’ll Be

• We offer you the flexibility to work where you work best! For this role, you can be within the Eastern Standard time zone.

The United States base range for this position is $91,395.00- $130,564.00, plus equity. The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave. These ranges may be modified in the future.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.