Global Technical Support Lead — Remote-Ready & Growth-Minded

Adyen; Chicago (IL); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Global exchange program

Weekly happy hour

Delicious healthy lunches

Phantom share package

Yearly trip to Amsterdam

Paid holidays

Work from home opportunities

Job summary

Adyen in Chicago seeks a Technical Support Team Lead to guide a global merchant-facing team, owning incident resolution and technical guidance across time zones.

You will mentor engineers, define objectives, track progress, and present results to Senior Leadership while expanding best practices and global alignment.

Travel up to occasional domestic and international assignments to support customers and partners.

Qualifications

• 2-6 years of experience directly managing technical support teams.
• Strong communication skills and ability to interact with stakeholders.
• Tech background or strong technical affinity; payments/fintech experience not required.
• Willing to travel domestically and internationally as needed.

Responsibilities

• Lead a customer-facing technical support team acting as the first point of contact for merchants globally.
• Guide and develop the team to solve complex technical and operational questions.
• Coach and mentor engineers to resolve challenges and grow their careers.
• Define objectives and key results for the Support team; institute accountability and track progress.
• Present results to Senior Leadership and drive global alignment across time zones.
• Collaborate across an international leadership team and standardize best practices.

Skills

Leadership

Team management

Mentoring

Communication

Problem solving

Travel willingness

Job description

Adyen in Chicago seeks a Technical Support Team Lead to guide a global merchant-facing team, owning incident resolution and technical guidance across time zones.

You will mentor engineers, define objectives, track progress, and present results to Senior Leadership while expanding best practices and global alignment.

Travel up to occasional domestic and international assignments to support customers and partners.