Global Technical Documentation Control Program Manager

Serverfarm LLC; Los Angeles, Northern (CA, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Serverfarm is seeking a Global Technical Documentation Control Program Manager to design and oversee a scalable documentation governance framework for the company's data center portfolio, from design through commissioning and long-term operations.

You will ensure records such as electrical diagrams, control schematics, BOMs, telemetry maps, and SOPs are version-controlled, complete, and aligned with corporate policies.

Responsibilities

• Establish and maintain a global document control governance framework for engineering artifacts.
• Coordinate handover readiness across design, commissioning, and operations.
• Audit As-Built packages and archive vendor submittals and schematics.
• Collaborate with design engineering teams and external firms on templates and SOWs.
• Integrate SOPs/MOPs with operations while standardizing globally.

Job description

Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity.

A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations.

Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries.

We are seeking a Global Technical Documentation Control Program Manager who thinks in terms of scalable, interconnected systems. This strategic technical leader will establish and oversee a technical document control and governance framework spanning the entire lifecycle of our data center portfolio—from initial technical design and construction to L0-L6 commissioning, and long-term operational management. The successful candidate will also ensure this program aligns with corporate policies governing document and information management and retention schedules.

As the owner of our technical documentation program, you will bridge the gap between design engineering standards and operational reality. You will ensure that records for vital engineering assets—including electrical diagrams, control network schematics, Bill of Materials (BOMs), telemetry schemas, and Standard Operating Procedures (SOPs/MOPs)—are meticulously verified, version-controlled, and unified across our expanding global fleet.

Key Accountabilities

1. Design Stage Standards & Governance

• Establish Document Control Governance: Architect, implement, and maintain a standardized global document control and governance framework defining how engineering specifications, technical drawings, and standard operational procedures are created, approved, versioned, and distributed.
• Design Standards Feedback Loop: Oversee the structural process for capturing feedback during competitive bidding and Request for Information (RFI) periods. Analyze, compile, and prioritize shortcomings identified in project specs to systematically update and release future versions of our Master Design Standards.
• Design Collaboration: Partner with internal design engineering teams and external design firms to influence design-for-serviceability and ensure standardized templates and procedures are baked into all project scopes of work (SOWs).

2. Commissioning & Construction Handoff (L0-L6)

• Milestone Quality Assurance: Direct documentation tracking and quality assurance across all construction and L1-L5 commissioning phases, validating that testing and documents are verified, complete, accurate and under revision control before handover.
• Ready For Service (RFS): Enforce strict handover criteria at the final Ready For Service (RFS) milestone, ensuring zero documentation gaps exist at the point of handoff to local operations and customer support teams.
• As-Built Document Auditing: Act as the final gatekeeper for "As-Built" packages at the conclusion of L5 testing and as part of L6 closeouts. Review and archive finalized vendor submittals, control schematics, asset inventories, global telemetry/MQTT topic maps, and client required documentation to ensure 100% completeness.

3. Lifecycle Management & Operations Alignment

• Standardized Operational Procedures (SOPs/MOPs): Partner with Operations leaders and Technical Writers to develop highly precise, repeatable SOPs, MOPs, and safety standards for critical facility systems (including mechanical plants, UPS lineups, and industrial HVAC) that balance global standardization with localized site variables.
• Asset Management Integration: Manage the central documentation library within SharePoint, integrating files