Global Support Ops Specialist for Drone Logistics

Zipline; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Zipline is seeking a Support Operations Specialist to act as the bridge between customer/partner communications and core delivery systems. The role requires navigating multiple systems in a fast-paced environment, isolating root causes, and driving measurable improvements in delivery operations.

Responsibilities include handling end-to-end case ownership, building evidence for technical teams, and ensuring safety, privacy, and compliance while improving processes and workflows across intake,

Qualifications

• Provide end-to-end communication from intake through closure across internal handoffs.
• Isolate break points using system evidence; resolve supported order, serviceability, and setting requests.
• Build complete evidence packages (site, order, asset, expected vs. actual behavior) for technical teams.

Responsibilities

• Provide end-to-end communication from intake through closure across internal handoffs.
• Isolate break points using system evidence; resolve supported order, serviceability, and setting requests.
• Build complete evidence packages (site, order, asset, expected vs. actual behavior) for technical teams.
• Follow approved protocols for high-stakes events, protecting human safety, dignity, and privacy.
• Distinguish operational vs. payout readiness and clear documentation blockers.
• Maintain SOPs, analyze contact volume signals, and optimize workflows (Automate, Document, Eliminate).

Skills

End-to-end ownership

Investigative mindset

Multisystem navigation

Communication

Tools

Intercom

Slack

Jira

Dashboards

Telemetry tools

CRM systems

Logs

Job description

Zipline is seeking a Support Operations Specialist to act as the bridge between customer/partner communications and core delivery systems. The role requires navigating multiple systems in a fast-paced environment, isolating root causes, and driving measurable improvements in delivery operations.

Responsibilities include handling end-to-end case ownership, building evidence for technical teams, and ensuring safety, privacy, and compliance while improving processes and workflows across intake,