Global Strategic Account Manager, MTDC

Vertiv; Richmond (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

A global technology company is seeking a Global Strategic Account Manager in Richmond, Virginia, responsible for supporting Global Account Directors in driving strategy and growth. The role requires 3-5 years of customer-facing experience, strong relationship building, and strategic planning skills. The ideal candidate will influence decision-makers and collaborate across teams to achieve exceptional outcomes. This position involves extensive travel (25-50%) and offers opportunities within a dynamic industry.

Qualifications

• 3-5 years in a Sales/Account Leadership role with high-profile accounts.
• Ability to close complex transactions with multiple decision makers.
• Must be comfortable working under different pressure levels.

Responsibilities

• Support development of global key data center accounts.
• Build and maintain executive-level relationships.
• Develop short- and long-term account strategies.

Skills

Customer-facing experience

Organizational skills

Analytical skills

Interpersonal skills

Leadership skills

Self-starter

Education

BA or BS in Business, Marketing, Communications

MBA or other advanced degree

Job description

Overview

Vertiv's Global Strategic Account Managers are responsible for supporting Global Account Directors in driving strategy, growth, and enterprise-wide alignment across the organization’s largest global accounts. They will be accountable for supporting acceleration of revenue expansion through innovative product solutions, expanded service offerings, and deeper strategic partnerships. Acting as a trusted advisor to senior client stakeholders, the role requires the ability to influence and guide decision-makers at all levels while aligning cross-functional teams to deliver measurable business impact. Success in this position demands strong executive presence, commercial acumen, and the ability to lead across complex, matrixed environments. The Global Account Manager will partner closely with lines of business, regional sales and service organizations, and senior leadership to ensure seamless execution and exceptional customer outcomes. Collaboration across global divisions is essential, as is the ability to build credibility and lasting relationships with senior leaders within each client organization.

Responsibilities

• Support the development and profitable growth of assigned global key data center accounts, driving long-term strategic value and lifecycle account management.
• Serve as an interface between the customer and the organization, representing the company in strategic, commercial, and account-related activities across headquarters, regions, and business units.
• Build, develop, and maintain executive-level relationships to strengthen customer satisfaction, retention, and long-term partnership alignment.
• Develop and execute short- and long-term account strategies aligned to corporate objectives to achieve or exceed assigned financial and growth targets.
• Identify and expand new business opportunities within assigned accounts and adjacent market segments, increasing account penetration and solution adoption.
• Execute strategic account planning and analysis to determine optimal solution positioning, value proposition development, and sales execution strategies that clearly articulate differentiated value.
• Deliver executive-level communications, effectively influencing decision-makers through data-driven insights and clear business justification.
• Collaborate cross-functionally to ensure successful contract execution, operational alignment, and delivery of products and services in accordance with customer expectations and contractual requirements.
• Maintain disciplined opportunity management within CRM systems and ensure visibility, forecasting accuracy, and coordinated engagement across the account ecosystem.
• Perform other duties as assigned.

Minimum Qualifications

• BA or BS in Business, Marketing, Communications, or similar field
• 3-5 years of customer-facing experience in a Sales/Account Leadership role working with high profile accounts.
• Demonstrated ability to close complex transactions through direct influence with multiple decision makers.
• Excellent organizational, analytical, and interpersonal skills.
• Must be a self-starter and follow projects to completion with minimal supervision.
• Must be able to work under different levels of pressure with strong interpersonal and leadership skills.
• Must be an effective motivator with an enthusiastic desire to succeed.

Preferred Qualifications

• MBA or other advanced degree.
• Project management expertise.

Travel

• Travel 25-50% - Extensive domestic and some international travel will be required as needed.

Values and Behaviors

• Acting Like an Owner
• Assuming Positive intent in all employee interactions
• Being passionate about your work
• Challenging yourself in personal development
• Being tireless in exceeding customer expectations
• Assisting others to be successful as a team
• Owning our own mistakes quickly
• Talking with people and NOT about them
• Creating a culture where people can be their best
• Be self-aware and learn
• Embrace the customer experience
• Think and act broadly
• Drive change and innovation
• Leverage diversity for organization effectiveness
• Foster collaborative relationships
• Take intelligent risks

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $10.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]

Work Authorization: No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.