Global Strategic Account Manager

PayPal Inc.; New York (NY); Hybrid; USD 144,000 - 214,000; Full time

Benefits offered by this job

Hybrid work model

Healthcare coverage for you and your a

Job summary

PayPal is seeking a skilled Merchant Operations Associate to manage day-to-day relationships with global merchants and support account managers in strategic initiatives. You will coordinate onboarding with cross-functional teams and help drive new business prospecting while tracking customer satisfaction and usage metrics.

The role emphasizes operational excellence, collaboration, and contributing to revenue retention and growth in a hybrid work environment.

Qualifications

• 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Responsibilities

• Manage day-to-day operational merchant relationships, addressing questions and involving support as needed.
• Support Account Manager with operational and administrative tasks to ensure account success.
• Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration.
• Drive net new business prospecting and support Account Manager's prospecting efforts.
• Monitor account health, adoption, and customer satisfaction through feedback and usage tracking.

Skills

Relationship management

Account management

Onboarding coordination

Prospecting

Customer satisfaction tracking

Education

Bachelor's degree or equivalent

Job description

The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary

This job involves managing operational relationships with PayPal's global merchants, supporting account managers in strategic initiatives, and driving customer satisfaction and loyalty. A manager would focus on business or process improvements within the function and contributes to revenue retention and growth.

Job Description

Essential Responsibilities

• Manage day-to-day operational merchant relationships, addressing questions and involving support as needed.
• Support Account Manager with operational and administrative tasks to ensure account success.
• Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration.
• Drive net new business prospecting and support Account Manager's prospecting efforts.
• Monitor account health, adoption, and customer satisfaction through feedback and usage tracking.

Minimum Qualifications

• 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications

• Subsidiary: PayPalTravel.

Compensation

The pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay, including base pay and total target cash (base pay plus sales incentive compensation), for this role by location is:

• San Jose, California: Base Pay: ($144,200.00 - $214,060.00 Annually) Total Target Cash: ($206,000.00 - $305,800.00 Annually)
• Chicago, Illinois: Base Pay: ($130,900.00 - $194,810.00 Annually) Total Target Cash: ($187,000.00 - $278,300.00 Annually)
• Austin, Texas: Base Pay: ($130,900.00 - $194,810.00 Annually) Total Target Cash: ($187,000.00 - $278,300.00 Annually)
• New York City, New York: Base Pay: ($144,200.00 - $214,060.00 Annually) Total Target Cash: ($206,000.00 - $305,800.00 Annually)
• New York City, New York: Base Pay: ($144,200.00 - $214,060.00 Annually) Total Target Cash: ($206,000.00 - $305,800.00 Annually)
• Scottsdale, Arizona: Base Pay: ($124,600.00 - $184,800.00 Annually) Total Target Cash: ($178,000.00 - $264,000.00 Annually)
• Omaha, Nebraska: Base Pay: ($124,600.00 - $184,800.00 Annually) Total Target Cash: ($178,000.00 - $264,000.00 Annually)

Details about the sales incentive structure will be provided during the hiring process, consistent with applicable laws. Additional compensation for this role may include equity or other incentive compensation, as applicable.

Hybrid Working Model

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing-physical, emotional, and financial-delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

Belonging at PayPal

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.