Global Strategic Account Manager

PayPal; Scottsdale (AZ); Hybrid; USD 125,000 - 185,000; Full time

Job summary

PayPal in Scottsdale, AZ is seeking a Merchant Operations Manager to oversee day-to-day merchant relationships, assist Account Managers, and coordinate onboarding with cross-functional teams. You will drive customer satisfaction and contribute to revenue retention and growth.

The role involves collaboration with Onboarding, Solutions Architecture, and Engineering to ensure smooth integrations, and requires a focus on customer health and usage metrics in a hybrid work environment.

Qualifications

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities

• Manage day-to-day operational merchant relationships, addressing questions and involving support as needed.
• Support Account Manager with operational and administrative tasks to ensure account success.
• Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration.
• Drive net new business prospecting and support Account Manager’s prospecting efforts.
• Monitor account health, adoption, and customer satisfaction through feedback and usage tracking.

Education

Bachelor’s degree

Job description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job involves managing operational relationships with PayPal’s global merchants, supporting account managers in strategic initiatives, and driving customer satisfaction and loyalty. A manager would focus on business or process improvements within the function and contributes to revenue retention and growth.

Job Description:

Essential Responsibilities:

• Manage day-to-day operational merchant relationships, addressing questions and involving support as needed.
• Support Account Manager with operational and administrative tasks to ensure account success.
• Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration.
• Drive net new business prospecting and support Account Manager’s prospecting efforts.
• Monitor account health, adoption, and customer satisfaction through feedback and usage tracking.

Minimum Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Subsidiary:

PayPal

Travel Percent:

0

The pay for this role will depend on where you work and the relevant experience andexpertise you bring. The expected range of pay, including base pay andtotal target cash (base pay plus sales incentive compensation), for this role by location is:

Primary Location | Pay Range:

San Jose, California:Base Pay: ($144,200.00 - $214,060.00 Annually)Total Target Cash: ($206,000.00 - $305,800.00 Annually)

Additional Location(s) | Pay Range:

Chicago, Illinois:Base Pay: ($130,900.00 - $194,810.00 Annually)Total Target Cash: ($187,000.00 - $278,300.00 Annually)Austin, Texas:Base Pay: ($130,900.00 - $194,810.00 Annually)Total Target Cash: ($187,000.00 - $278,300.00 Annually)New York City, New York:Base Pay: ($144,200.00 - $214,060.00 Annually)Total Target Cash: ($206,000.00 - $305,800.00 Annually)New York City, New York:Base Pay: ($144,200.00 - $214,060.00 Annually)Total Target Cash: ($206,000.00 - $305,800.00 Annually)Scottsdale, Arizona:Base Pay: ($124,600.00 - $184,800.00 Annually)Total Target Cash: ($178,000.00 - $264,000.00 Annually)Omaha, Nebraska:Base Pay: ($124,600.00 - $184,800.00 Annually)Total Target Cash: ($178,000.00 - $264,000.00 Annually)Details about thesales incentivestructure will be provided during the hiringprocess, consistent with applicable laws.Additionalcompensation for this role may include equityor other incentive compensation, as applicable.

For the majority of employees, PayPal’s balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most.We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates.

Notice to Applicants and Employees who reside within New York City.