DDP Technical Product Support (TPS)

Applied Materials; Phoenix (AZ); On-site; USD 96,000 - 132,000; Full time

Benefits offered by this job

Bonus program

Stock awards

Relocation assistance

Travel opportunities

Job summary

Applied Materials is hiring for a full-time technical support role based in Phoenix, AZ. You will be responsible for handling escalations, fleet performance, system installations, and upgrades, acting as the main liaison between customers and internal teams.

You will support engineering during installation, operation, calibration, and testing of new hardware or software. You will also review ECOs, generate performance data, and present findings to customers, with travel up to 25%.

Qualifications

• Demonstrated technical proficiency relevant to semiconductor equipment support.
• Strong problem solving and troubleshooting abilities.
• Excellent communication and teamwork skills.

Responsibilities

• Owns all technical support tasks for a specified customer, including escalations, fleet performance, installations, and upgrades.
• Serves as field escalation focal point between customer and internal divisions, providing documentation to field engineers and support personnel.
• Supports engineering during installation, operation, calibration, service, and testing of new hardware, processes, or software on-site or at engineering tools.
• Leads installation, operation, calibration, service, and testing activities on customer tools for new hardware or software.
• Reviews and initiates ECO changes to ensure data supports fixes and informs the field.
• Generates and presents system performance data, including MTBF, MTBI, Availability, and related process data.
• Supports GPS in creating documentation like CENs and BKMs; develops and reviews technical improvement and upgrade plans, and presents to customers.

Skills

Technical knowledge

Problem solving

Communication

Team collaboration

Education

Bachelor's degree in engineering or related

Tools

Diagnostics tools

Equipment testing tools

Job description

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary: $96,000.00 - $132,000.00

Location: Phoenix,AZ

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
• Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
• Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
• Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
• Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
• Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 25% of the Time
• Relocation Eligible: Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.