Global Services Consulting Manager

United States Digital Space LLC; San Francisco (CA); Hybrid; USD 137,000 - 256,000; Full time

Job summary

Braze is seeking a Services Consulting Manager to lead a team of seasoned consultants across pre-sales and service delivery. You will partner with Sales, Solutions Consulting, and post-sales teams to ensure compelling engagements and winning outcomes.

The role emphasizes leadership, client-facing impact, and scaling service offerings while supporting a hybrid work model and travel to client sites as needed.

Qualifications

• 4+ years of experience in SaaS pre-sales or service delivery, consulting, or business analysis.
• Excellent communicator and presenter with significant client-facing experience.
• Strong stakeholder management with senior leaders (e.g. Head of CRM, VP/Director, C-suite).
• Experience working with Sales during deal cycles or awareness of sales motions from a post-sales role.
• Willing and able to travel to client sites as needed.
• Fluent English communication skills.

Responsibilities

• Coach, mentor, and manage 4+ global ICs, with future growth and hiring potential.
• Collaborate with the Sales teams to support deal cycles, including RFPs, pitches, and on-site sessions.
• Build and maintain subject matter expertise in the company service offerings to enable effective pre-sales support.
• Manage expectations to deliver for sales and post-sales leadership.
• Liaise with post-sales leadership to ensure they are supported by pre-sales.
• Conduct discovery with prospective customers to understand their service needs and tailor session presentations.
• Lead development of sales go-to-market materials, talk tracks, and training to help Sales position offerings.
• Gather feedback from Sales to inform new service package offerings.

Skills

SaaS pre-sales

Service delivery

Client-facing communication

Stakeholder management

Sales collaboration

People leadership

Job description

Braze is seeking a Services Consulting Manager to lead a team of seasoned consultants across pre-sales and service delivery. You will partner with Sales, Solutions Consulting, and post-sales teams to ensure compelling engagements and winning outcomes.

The role emphasizes leadership, client-facing impact, and scaling service offerings while supporting a hybrid work model and travel to client sites as needed.