Global Service Supply & Demand Planner, AI-Driven

Apple, Inc.; Sunnyvale (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

AppleCare Service is seeking a highly analytical supply and demand planning specialist to lead service inventory planning in a fast-paced, high-mix environment. You will balance supply and demand, forecast global needs, and partner with engineers, procurement, and vendors to optimize costs and service levels.

In this role you will drive data-driven decisions, perform root cause analyses, publish schedules, and collaborate across AppleCare sites worldwide to improve fill rates and inventory turns

Qualifications

• Bachelor's degree or higher in a related field.
• 5+ years in supply planning, demand planning, or procurement.
• Strong analytical, leadership, and business acumen.
• Effective communication and negotiation in a matrix org.
• Ability to analyze large data sets and conduct ad hoc analyses.
• Experience working with cross-functional teams.
• Familiarity with AI/ML solutions and SAP or other MRP tools.

Responsibilities

• Analyze high-value purchase recommendations for management review.
• Determine allocation and inventory balancing across AppleCare sites and regions.
• Review daily reports and act on supply shortages to minimize customer impact.
• Perform root cause analyses and mitigation plans for supply gaps.
• Publish weekly production schedules to suppliers.
• Collaborate with cross-functional partners to implement cost-effective supply chain solutions.
• Drive AI/ML enabled improvements to workflows and inventory levels.

Skills

Supply planning

Demand planning

Inventory management

Data analysis

Excel proficiency

Cross-functional collaboration

Leadership

Communication

Education

Bachelor's degree in related field

Master's degree

PhD

Tools

SAP

MRP systems

Job description

AppleCare Service is seeking a highly analytical supply and demand planning specialist to lead service inventory planning in a fast-paced, high-mix environment. You will balance supply and demand, forecast global needs, and partner with engineers, procurement, and vendors to optimize costs and service levels.

In this role you will drive data-driven decisions, perform root cause analyses, publish schedules, and collaborate across AppleCare sites worldwide to improve fill rates and inventory turns