AppleCare Supply Demand Planner

Apple, Inc.; Sunnyvale (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

AppleCare Service is seeking a highly analytical supply and demand planning specialist to lead service inventory planning in a fast-paced, high-mix environment. You will balance supply and demand, forecast global needs, and partner with engineers, procurement, and vendors to optimize costs and service levels.

In this role you will drive data-driven decisions, perform root cause analyses, publish schedules, and collaborate across AppleCare sites worldwide to improve fill rates and inventory turns

Qualifications

• Bachelor's degree or higher in a related field.
• 5+ years in supply planning, demand planning, or procurement.
• Strong analytical, leadership, and business acumen.
• Effective communication and negotiation in a matrix org.
• Ability to analyze large data sets and conduct ad hoc analyses.
• Experience working with cross-functional teams.
• Familiarity with AI/ML solutions and SAP or other MRP tools.

Responsibilities

• Analyze high-value purchase recommendations for management review.
• Determine allocation and inventory balancing across AppleCare sites and regions.
• Review daily reports and act on supply shortages to minimize customer impact.
• Perform root cause analyses and mitigation plans for supply gaps.
• Publish weekly production schedules to suppliers.
• Collaborate with cross-functional partners to implement cost-effective supply chain solutions.
• Drive AI/ML enabled improvements to workflows and inventory levels.

Skills

Supply planning

Demand planning

Inventory management

Data analysis

Excel proficiency

Cross-functional collaboration

Leadership

Communication

Education

Bachelor's degree in related field

Master's degree

PhD

Tools

SAP

MRP systems

Job description

The people here at Apple don't just build products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it!

AppleCare is the service division in Apple where we provide the after sales service, repair and support to our customers. Our mission is to innovate and complete extraordinary service supply chain that deliver the right part to the right time, at competitive cost to service our customers.

AppleCare Service is looking for a highly analytical, motivated, hard-working individual with a supply and demand planning background in fast-pace, high-product-mix environment. You will lead service inventory planning, identify and analyze demand trends at both macro and micro levels, balance supply and demand while generating and managing forecasts on a global scale.

Description

This role requires consistent management of AppleCare service inventory through the use of advanced planning systems to analyze supply and demand situations across the globe, supporting customer segments and channels across service customers, business-to-business partners, and many others while achieving target fill rates, avoiding and mitigating backlog, and achieving financial goals. The role also requires consistent and clear communications of forecasted supply, constraint prioritization, and management of supply chain disruptions with partner teams including vendors, distribution centers, and our global cross functional partners. Additionally this role also requires partnership with AI/ML solutions teams to develop, test, and implement enterprise-wide solutions as well as to optimize existing workflows, supply cost, and inventory levels.

Responsibilities

• Provide thorough analysis of high value purchase recommendations for management review and sign-off
• Determine allocation and inventory balancing across AppleCare sites and regions
• Review daily repots and act on supply shortages immediately to minimize impact to our customers
• Complete root cause analyses and develop mitigation plans for any supply gaps
• Present part status to management on key supply issues
• Collaborate with internal Apple teammates as needed to resolve issues, forming relationships with these to successfully influence and handle partner concerns daily
• Work collaboratively with demand planning partners to improve forecast accuracy
• Work directly with commodities managers and vendors to develop solutions to supply issues and constraints
• Work with cross-functional teams in Engineering, Procurement, Commodities managers, Finance, AI/ML, and suppliers to implement the most cost-effective supply chain solutions for AppleCare
• Actively participate in regular and ad-hoc morning or evening calls with global teams and/or vendors
• Optimize inventory and drive improved inventory turns
• Handle excess and obsolete inventory
• Manage day-to-day execution activities with distribution centers and downstream channels partners
• Review and maintain relevant planning parameters in AppleCare planning systems
• Publish weekly production schedules to suppliers
• Partner with AI/ML solution teams to develop, test, and implement enterprise-wide solutions
• Drive AI/ML innovations to improve existing workflows and to optimize supply cost and inventory levels

Minimum Qualifications

• 5+ years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience
• Experience in supply planning, demand planning, commodities and procurement management, inventory management or supply chain management
• Possess a solid understanding of world-class supply chain practices, strong analytical capabilities, strong leadership skills, and business savvy
• Effective in communication, influencing, and negotiation in a matrix organization including one-on-one, small and large groups, and with peers and executives
• Ability to both think strategically and implement tactically, a persistent attention to details, a high level of comfort in running large data sets and conduction ad hoc analysis, skills for blending quantitative and qualitative data
• Experience with cross-functional collaboration to achieve outstanding customer. Service in a complex and fast-paced environment
• Consistent track record in delivering on operational KPI's while leading projects and initiatives. Sense of priority and urgency to meet deadlines from different partners
• High proficiency in Excel and ability to learn applications quickly
• Familiarity with AI/ML solutions and applications
• Knowledge of SAP or other equivalent MRP tools

Preferred Qualifications

• 8+ years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent work experience
• Experience in supply plann