Global Service Programs Project Manager

Allentown, LLC; New Jersey; On-site; USD 75,000 - 85,000; Full time

Job summary

Allentown, LLC seeks a Project Manager-Strategic Service Programs to lead strategic technology initiatives across Global Service. You will own Salesforce Service Cloud and Field Service Mobile, collaborate with IT, Operations, and Finance, and drive adoption of new processes and tools across regions.

You will gather requirements, write user stories, manage UAT, and help train teams while shaping scalable solutions to boost service performance and customer satisfaction.

Qualifications

• 5+ years of experience in project management, business analysis, product ownership, service operations, or business transformation roles.
• Experience supporting Salesforce Service Cloud, Field Service Mobile, CRM platforms, or similar enterprise applications.
• Experience gathering and documenting business requirements, user stories, and process workflows.
• Strong project management skills with the ability to manage multiple priorities and stakeholders.
• Experience developing training materials and leading change management initiatives.

Responsibilities

• Lead cross-functional projects supporting the Global Service transformation roadmap.
• Develop and manage project plans, timelines, resource requirements, risks, and stakeholder communications.
• Coordinate activities across Service, IT, Operations, Engineering, Sales, and external implementation partners.
• Track project milestones, deliverables, and success metrics to ensure on-time and on-budget execution.
• Prepare status reports, executive updates, and project governance materials.
• Support the Manager, Service Transformation & Strategic Programs in executing strategic business priorities and special initiatives.
• Serve as Product Owner for Salesforce Service Cloud and Field Service Mobile solutions within the Global Service organization.

Skills

Project management

Business analysis

Product ownership

Service operations

Business transformation

Salesforce Service Cloud

CRM platforms

Education

Bachelor's degree in Business/IT/Engineering

Tools

Salesforce Service Cloud

Field Service Mobile

Job description

Allentown, LLC seeks a Project Manager-Strategic Service Programs to lead strategic technology initiatives across Global Service. You will own Salesforce Service Cloud and Field Service Mobile, collaborate with IT, Operations, and Finance, and drive adoption of new processes and tools across regions.

You will gather requirements, write user stories, manage UAT, and help train teams while shaping scalable solutions to boost service performance and customer satisfaction.