Global Service Manager, Field & Remote Support

Weiler Inc; Knoxville (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

Weiler Inc. seeks a Service Manager to lead the Service Department and ensure top-tier customer support. You will oversee field service, remote support, warranty handling, and troubleshooting documentation, acting as a liaison between customers, Sales, Engineering, and Production.

The role requires educating dealer personnel, developing service training, and driving continuous improvement in design and manufacturing. Travel up to 25%, including international trips, is required.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• 5–10 years of relevant experience with offroad equipment and personnel management.
• Excellent written and verbal communication skills.
• Ability to read technical instructions and diagrams such as hydraulics and electrical schematics.
• Willingness to travel up to 25%, including international travel.

Responsibilities

• Lead the Service Department to provide exceptional customer support and educate dealer personnel on Weiler equipment.
• Oversee field service, remote support, troubleshooting documentation, and warranty processes.
• Serve as escalation point for critical customer and dealer concerns; collaborate with Sales, Engineering, and Production.
• Develop service training, troubleshooting procedures, and service communications.
• Travel up to 25% and maintain safety guidelines in all activities.

Skills

Interpersonal communication

Mechanical aptitude

People management

Time management

Remote leadership

Documentation

CRM experience

Education

Bachelor's degree in related field

Tools

Microsoft Office

CRM software

Job description

Weiler Inc. seeks a Service Manager to lead the Service Department and ensure top-tier customer support. You will oversee field service, remote support, warranty handling, and troubleshooting documentation, acting as a liaison between customers, Sales, Engineering, and Production.

The role requires educating dealer personnel, developing service training, and driving continuous improvement in design and manufacturing. Travel up to 25%, including international trips, is required.