Global Service Diagnostics & Repair Program Manager

Lincoln Motor Company; Allen Park (MI); Hybrid; USD 116,000 - 218,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Parental leave

Tuition assistance

Employee resource groups

Paid time off

Paid holidays

Vehicle discount

Job summary

Ford Motor Company seeks a Global Service Diagnostics & Repair Program Manager to oversee cross-functional delivery of major initiatives. You will develop workplans, monitor progress, and drive accountability across global teams, representing the Voice of the Dealer and Technician for continuous improvement.

You will collaborate with DF S counterparts, manage JV partnerships, and lead a culture of Excellence, Focus and Collaboration while ensuring work-life balance and employee development.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 5+ years of program management experience.
• 5+ years of business office management experience.
• 5+ years of budgeting / PO management experience.
• 5+ years of people leadership experience.

Responsibilities

• Act as Single Point of Contact on key initiatives.
• Direct/coach team on workplans and execution of initiatives (OTA, JV).
• Drive cross-functional collaboration to meet timing and objectives.
• Elevate blockers with leadership to overcome breakdowns.
• Coordinate hand-offs to launch teams (Diagnostics, Publications, Systems).
• Build repository of JV best practices and knowledge.

Skills

Bachelor's degree

Program management

People leadership

Budgeting / PO management

Business office management

Education

Bachelor's degree

Job description

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

In this position

The Global Service Diagnostics & Repair Program Manager position reports to the Director of Digital Repair Strategy and is responsible for ensuring collaborative cross-functional delivery of key transformational initiatives and JV (Joint Venture) workflows. They will operate at a higher altitude, overseeing development of workplans/roadmaps, monitoring program/project progress and tracking to milestone deliveries. Cross-functional orchestration and organization is critical to ensure program launch successes and driving accountability across global teams.

This leader should be comfortable and familiar in representing the Voice of the Dealer & Technician when interfacing other cross-functional teams, along with maintaining Voice of the Customer mindset in driving towards continuous improvement of operations.

What You'll Do

• Program Management Skills/Leadership - strong Program Management skills and basic knowledge of vehicle diagnostic functional teams/deliveries preferred.
  • Act as Single Point of Contact on key initiatives
  • Direct/coach team on development of workplans and execution of key initiatives (presently OTA (Over-The-Air) initiatives, JV support plan development)
  • Drive cross-functional /cross-company collaboration in support of timing and objectives
  • Engage leadership and elevate as needed to overcome barriers or breakdowns
  • Hold cross-functional teams accountable to deliveries to milestone targets
  • Coordinate warm hand-offs to regular launch deliverable teams (Diagnostics, Publications, Systems) once as appropriate and required to support vehicle launch efforts.
• Build repository of JV best practices
  • Document approach on support plan development, organization, and execution.
  • Coordinate change control management (maintain agility in managing the churn expected from working with JV programs, and build team resilience in handling pivots)
  • Global Program Management – Work closely with DFS (Design For Service) counterparts in other regions to provide a single aligned voice for FCSD to the Program Team.
• Global experience in driving collaboration and partner management
  • Ensure alignment with global partners on delivering to workplan
  • Program/vehicle lifecycle awareness & timing - ensure that changes are democratized and adjusted to
  • Build-up JV knowledge and expertise - develop a generic approach to JV partnerships for GSDR on future engagements
• Culture/Our Truths
  • Role model Ford OS behavior’s & develop team to achieve success in Excellence, Focus and Collaboration
  • Promote/embrace work life balance
  • Utilize empowerment, coaching & counselling w/actional feedback, team building and process improvements to create a work atmosphere that develops employees to their fullest potential.

You'll have

• Bachelor's degree
• 5+ years of experience with program management
• 5+ years of experience with business office management
• 5+ years of experience with budgeting / PO management
• 5+ years of experience with people leadership

Even better, you may have

• Knowledge of Ford diagnostics deliverables and systems preferred
• Experience and ability to:
  • Lead through influence and collaborate across Ford Customer Service Division and other Enterprise partners
  • Utilize data and customer insights to influence strategic decisions and identify opportunities to improve (people/process/platform)
• Strong business acumen
• Possess strong interpersonal skills, with ability to demonstrate professionalism in all actions
• Reliable & diligent worker
• Collaborative team player
• Believe in skilled and motivated people working together
• Focused on continuous development of self and others
• Ability to work independently, forward-thinking and with all levels of management
• Strong communication skills

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is leadership level 6 and ranges from $115,500-$218,100.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid with a requirement to be onsite four or more days per week.