Global Security - Vulnerable Adult Investigations Manager

JPMorgan Chase & Co.; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co. in San Francisco seeks a Vulnerable Adult Investigations Manager within Global Security to lead a team of investigators focused on elder exploitation, fiduciary risk, and regulatory compliance.

This role demands strong judgment, leadership, and a proactive stance on safeguarding clients and firm assets. You will drive root-cause analysis, quantify risk, and translate findings into concrete changes in processes and controls, coordinating with Risk, internal stakeholders, and

Qualifications

• Bachelor's degree in Criminal Justice, Business, related field or work experience.
• Minimum 10 years of experience in financial fraud investigations or related law enforcement.
• Advanced understanding of fraud and risk, working with internal management, and liaison with law enforcement at local, state, federal, and international levels.
• Ability to manage staff and/or work remotely as the business model has the team spread across diverse geographies.
• Ability to coordinate, work with and gain the trust of business stakeholders, technical resources, and third-party vendors.
• Able to articulate sophisticated fact patterns to non-technical risk partners and memorialize investigations in reporting.

Responsibilities

• Manage the investigation process with a focus on gathering evidence for elder/ vulnerable adult investigations while ensuring compliance with regulatory requirements as well as internal policies and procedures.
• Ensure team compliance and collaboration with referrals to applicable Adult Protective Service (APS) agencies and/or state regulators.
• Work closely with Risk and other key Line of Business (LOB) personnel to analyze controls based on investigation findings and recommend enhancements/remediation when deficiencies or opportunities are identified.
• Work closely with ADA Compliance, ADA
• Work effectively with JPMorgan Chase's technology support teams to understand how frauds occur through a deep understanding of JPMC systems and the processes that support them.
• Maintain strong liaison with all federal, state and local law enforcement and regulatory agencies, including international enforcement agencies.
• Responsible for incorporating feedback from Investigators to identify credible, actionable intelligence.

Skills

Staff management

Fraud risk understanding

Stakeholder liaison

Communication skills

Remote work ability

Non-technical translation

Education

Bachelor's degree in Criminal Justice, Business, related field or work experience

Job description

Job Summary:

The mission of theGlobal Security (GS) team is the protection of the firm’s people and assets, ensuring the safety and soundness of JPMorgan Chase’s business operations throughout the world. GS works to minimizedisruptionandthreatsthat undermine our businesses’ ability to serve our customers bystaying in frontof external and internal risks,screeningall new employees, protecting our franchises when needed with thorough investigations,ensuring the safetyof business travelers, and working tokeep our businessesopen during extraordinary situations from weather disruptions to local protests.

As a Vulnerable Adult Investigations Manager, in Global Security, you will supervise and direct the activities of a team of investigators and perform investigations of elder/ vulnerable adult financial exploitation. You will be focused on root cause analysis, quantifying risk and ensuring compliance with the GS Vulnerable Adult Investigations Procedure, then communicating those findings to management in a fashion that prompts them to initiate systems, process, and procedural change to address the identified areas of concern.

Job responsibilities:

• Manage the investigation process with a focus on gathering evidence for elder/ vulnerable adult investigations while ensuring compliance with regulatory requirements as well as internal policies and procedures.
• Ensure team compliance and collaboration with referrals to applicable Adult Protective Service (APS) agencies and/or state regulators.
• Work closely with Risk and other key Line of Business (LOB) personnel to analyze controls based on investigation findings and recommend enhancements/remediation when deficiencies or opportunities are identified..
• Work closely withAmericans with Disabilities Act(ADA) Compliance, ADA
• Work effectively with JPMorgan Chase's technology support teams to discover how frauds occur through a deep understanding of JPMC systems and the processes that support them.
• Maintain strong liaison and working relationships with all federal, state and local law enforcement and regulatory agencies, including international enforcement agencies.
• Responsible for incorporating feedback from Investigators to identify credible, actionable intelligence.

Required qualifications, capabilities, and skills:

• Bachelor's degree in Criminal Justice, Business, related field or work experience
• Minimum 10 years of experience in financial fraud investigations or related law enforcement
• Advanced understanding of fraud and risk, working with internal management, and acting as a liaison with the law enforcement community at the local, state, federal, and international levels
• Abilityto manage staff and/or work remotely asthe businessmodel hasthe teamspread across diverse geographies
• Ability to coordinate, work with and gain the trust of business stakeholders, technical resources, and third-party vendors
• Able to articulate sophisticated fact patterns to non-technical line of business risk partners and memorialize investigations into regular reporting requirements
• Excellent written and verbal communication skills

Preferred qualifications, capabilities, and skills:

• JD or MBA
• Industry recognized certifications such as CFE, PCI, etc.
• Court room testimony experience

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the \"WELL Health-Safety Rating\" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

Equal Opportunity Employer/Disability/Veterans