Global Security Operations Center Operator

Sibylline; Scottsdale (AZ); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) plan with company matching

Paid time off

Employee Assistance Plan

Job summary

Sibylline is seeking a motivated GSOC Operator to join their team in Scottsdale, AZ. This entry-level position offers a unique opportunity in the fast-growing security industry. As a GSOC Operator, you will provide vital customer support and respond to incidents while working collaboratively with a dedicated team.

The role includes comprehensive industry-standard training to help you establish a solid career in security. Candidates must have an associate degree and a passion for making a difference in society.

Qualifications

• Able to work in a fast-paced environment.
• Effective team player with ability to work independently.
• Preferred experience in Security Operations.

Responsibilities

• Provide excellent customer service and respond to incidents.
• Maintain knowledge of GSOC-specific standard operating procedures.
• Communicate security issues or emergencies effectively.

Skills

Excellent writing skills

Communication skills

Critical thinking

Multitasking abilities

Attention to detail

Customer service skills

Basic IT literacy

Education

Associate degree

Tools

Microsoft Office

Security tools (Lenel, Genetec)

Job description

Job Description

Join the Fast‑Growing Security Industry and Make a Difference!

Are you passionate about saving lives and protecting assets? We have an exciting opportunity for you to join the rapidly expanding security industry in an entry level position working on site in Scottsdale, AZ.

This is a great opportunity for candidates with a strong interest in security or who want to build a career in threat monitoring and intelligence. Although previous operational security experience is ideal, we welcome applications from anyone with related experience and skills (e.g. research, customer service or business management) who is comfortable working in a fast‑paced environment. This includes recent graduates with a demonstrated interest in the security industry. Sibylline offers GSOC Operators a clear and established career progression pathway towards becoming skilled Intelligence Analysts within the private sector.

The hours for this night shift position are: 11:00PM/11:30PM to 07:00AM/07:30AM Thursday – Monday.

No prior experience? No problem! We offer some of the best industry-standard training to equip you with the skills and knowledge needed to excel in this field. We only require an associate degree and a solid commitment to making a difference.

Join our team and be a part of an industry that is making a real impact on society. Please submit your application now to take the first steps towards a rewarding career in the security industry.

Position Summary

Essential Functions / Responsibilities

• Provide excellent customer service and ensure timely response to incidents, alarms, notifications, and calls for service on their relevant shift.
• Ensure all forms of communication, such as emails, phone conversations, and personal interactions, are conducted in a confidential, courteous, and professional manner and documented appropriately.
• Maintain knowledge of GSOC-specific standard operating procedures.
• Manage life‑safety, alarm, communications, reporting, video management, and access control functions at designated locations.
• Investigate and respond to alarms promptly.
• Evaluate and process information received from all available sources and respond with appropriate communication and dispatch procedures.
• Communicate security issues or emergencies by escalating information to department leadership, local law enforcement, emergency services such as EMT, fire departments, etc.
• Participates regularly in security/safety training programs to stay current on critical GSOC responsibilities and competencies inclusive of drills and tabletop exercises.
• Other duties as assigned.

Qualifications

Knowledge, Skills, and Abilities

• Excellent writing, communication, and critical thinking skills.
• Quick learner with strong multitasking abilities and attention to detail.
• Organized and comfortable in fast‑paced environments.
• Effective team player who can also work independently.
• Strong customer service skills.
• Basic IT literacy.
• Preferred experience in Security Operations and familiarity with incident management platforms.
• Proficient in Microsoft Office applications (preferred).
• Familiarity with access control and CCTV systems (preferred).
• Experience with security tools such as Lenel and Genetec (preferred).

Interview Process

• Timed written assessment (arranged at a time that suits you) to test writing and analytical capability.
• Panel interview with some of the team members and hiring managers at Sibylline.

Research indicates that certain groups are less likely to apply for a position unless they meet every single requirement. If you feel you meet some of the requirements and can offer a unique perspective to this role, we strongly encourage you to apply—you might be the perfect fit we're looking for!

Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity.

Work Environment / Physical Requirements

This position is moderately self‑directed and requires understanding and compliance with company policies, procedures, and values. The position works in an on‑site office environment utilizing a computer and standard office equipment. While performing the duties of this job, the employee is regularly required to interact collaboratively with the team and stakeholders, and communicate via phone, radio, videophone, or text messaging. The employee may be required to occasionally lift and/or move up to 20 pounds. The position may require travel up to 5%.

Additional Information (Benefits)

• Salary: $22/hour
• Medical Insurance – Sibylline pays 80% of premiums, Employee pays 20%
• Dental Insurance – Fully Employee Paid
• Vision Insurance – Sibylline pays 100% of employee premiums, Employee pays for additional family members
• Flexible Spending Account and Dependent Care Spending Account
• Long Term / Short Term Disability – Sibylline pays 100% for employees
• Basic Life and AD&D Insurance – Sibylline pays 100% for employees
• 401(k) with up to 5% company matching
• 10 paid days accrued per year
• 1 hour for every 30 hours worked accrued sick time
• Employee Assistance Plan (EAP)