Global Security Operations Center Operator

Sony Pictures Entertainment, Inc; Culver City (CA); On-site; USD 54,000 - 67,000; Full time

Job summary

Sony Pictures Entertainment is seeking a vigilant Security Operations professional to dispatch incidents, monitor security systems, and support global threat analysis for high-profile productions in Culver City.

You will coordinate responses, elevate critical information to decision makers, and work with the GTA team during major events, ensuring safety of staff, assets, and productions. Night/weekend shifts may be required.

Qualifications

• 1-3 years in GSOC, emergency dispatch, watch center, or similar command center environment.
• Ability to type a minimum of 60 words per minute and enter data into a CAD system.
• Bachelor’s degree in International Affairs, Emergency Management, Political Science, Criminal Justice, or related field preferred but not required.

Responsibilities

• Dispatch and coordinate responses to incidents on company premises and sites of interest.
• Review intelligence data feeds to mitigate threats to property, personnel and stakeholders.
• Support Global Threat Analysis (GTA) with research and analytical tasks for global events and travel safety.
• Operate security systems (access control, CCTV, alarm monitoring, CAD, mass-notification).
• Lead location tracking, monitoring, and alerting for feature film and TV productions.

Skills

Effective communication

Typing 60 wpm

GSOC/Dispatch experience

Education

Bachelor's degree in International Affairs

Tools

CAD systems

Access control systems

Video management systems

Job description

Responsibilities

Dispatch and coordinate response to incidents that occur on company premises and/or sites of special interest (e.g., productions, events, etc.), using the appropriate communication methods and tools. Incidents may include but are not limited to fires, security incidents, trespassers, duress alarms, or medical emergencies. Review, analyze, and elevate, as necessary, intelligence data feeds to help mitigate threats to company property, personnel, and stakeholders. Serve as a key resource for the Global Threat Analysis (GTA) team for both formal and informal requests for research and analytical support related to global events, geopolitical developments, natural disasters, country/city/area situational awareness, and travel safety. Review and elevate abnormal conditions involving company infrastructure and/or environmental health and safety to the company’s decision makers and impacted stakeholders. Coordinate emergency response and prepare clear and concise communications to security management and other stakeholders during major incidents. Major incidents include, but are not limited to medical, fire, security, and environmental health and safety events. Support tactical open-source monitoring efforts during special events, film premieres, production shoots, press junkets, etc. Take lead on feature film and TV production location tracking, monitoring, and alerting. Monitor and operate various technical security systems including access control, video management, alarm monitoring, CAD systems, and mass-notification tools, to detect and facilitate the response to potential security, safety, or medical incidents. Partner with GTA and Crisis Management on global traveler security/duty of care efforts, to include producing and sending Travel Advisories, identifying upcoming travel, and monitoring high risk travel itineraries. Support social media threat monitoring, to include monitoring stream creation and customizations to specific areas of interest and specific client needs. Identify, monitor, and provide notifications (as appropriate) for planned events which may impact to SPE personnel, business operations, travelers, productions, or events. Assist in developing location risk assessments, talent assessments, crime reports, and incident assessments on a variety of incidents/subjects which may impact the safety and security of SPE personnel, business operations, travelers, productions, physical assets, and intellectual property. Curate and regularly update the global distribution list, location coordinates, and point of contact databases. These resources include but are not limited to Geographic Information System files, real-time proximity-based intelligence, travel management programs, open-source monitoring programs, and other productivity applications. Identify and elevate crises by activating the Incident Management Team when appropriate or when instructed to do so by S3 Leadership. Operators will also research, draft, and deliver situational briefings during the crisis management process.

Requirements

1-3 Years of experience working in a Global Security Operations Center (GSOC), emergency dispatch center, watch center, or similar command center environment. Ability to communicate effectively with all levels of the company in a high pressure and fast-paced environment. Ability to accurately type a minimum of 60 words per minute while entering data or information relayed via radio, phone, or alarm monitoring system into a CAD system. A bachelor’s degree in International Affairs, Business, Emergency Management, Political Science, Criminal Justice, or related field is preferred but not required. A Japanese speaker is preferred but not required. Ability to work nights, weekends, and holidays as operational needs dictate. The anticipated base salary for this position is $53,600-$67,000. This role may also qualify for annual incentive and/or comprehensive benefits. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location of the position.

Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics. SPE will consider qualified applicants with arrest or conviction records in accordance with applicable law. Sony Pictures does not allow audio recording, video recording or use of AI note-taking tools during interviews. Please be aware these tools may be enabled as a default and can be difficult to disable once the interview has started, so we recommend you check your device and disable these tools prior to the start of your interview. If recording or the use of the tools occurs during the interview and cannot be promptly turned off or disabled, the interviewer may end the interview. To request an accommodation for purposes of participating in the hiring process, you may contact us at [e-mail].

Hi, we’re Sony Pictures Entertainment We are in the business of creativity … making some of the most beloved film and television of all time for every platform in the world. As the most creative and proudly independent studio, our future is boundless. Sony Pictures Entertainment is a division of Sony Corporation, a creative entertainment company built on a foundation of technology. Along with our sister companies, we make movies, television, music and games that engage billions of people, connecting creators and audiences around the globe. We are looking for innovators to join us as we forge the future of entertainment!

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