Global Security Operations Center Manager

Charles Schwab; Lone Tree (CO); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Paid vacation/volunteering

Sabbatical after 5 years

Parental leave and family building

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Schwab's Global Security Operations Center seeks a Manager to lead day-to-day GSOC operations, guiding a team of security professionals in Lone Tree, CO, on-site five days a week.

You'll partner with senior security leadership to uphold standards, manage incidents, and coordinate with remote and local staff, while driving process improvements and talent development.

Qualifications

• 3+ years in GSOC/security operations environment.
• Previous supervisory or management experience.
• Experience managing daily operations and leading teams.
• Experience supporting geographically dispersed or remote teams.
• Strong understanding of security operations, incident management, escalation procedures.
• Strong written and verbal communication skills.
• Demonstrated ability to make sound decisions under pressure.
• Strong organizational, analytical, and problem-solving skills.
• Ability to interact with senior leadership and cross-functional stakeholders.
• Ability to manage multiple priorities in a fast-paced operational environment.

Responsibilities

• Lead day-to-day GSOC operations and ensure workload distribution.
• Ensure procedures, protocols, and standards are followed.
• Monitor quality, timeliness, and accuracy of monitoring, reporting, intelligence, and incident response activities.
• Identify gaps and implement improvements to increase efficiency, effectiveness, and resiliency.
• Escalate security incidents to senior leadership and stakeholders.
• Maintain operational readiness for evolving threats.
• Provide leadership, direction, and performance management to GSOC staff.
• Collaborate with senior management to set expectations and priorities.
• Support remote and local team members and foster teamwork.
• Assist strategic planning and deployment of new technologies and capabilities.

Skills

GSOC experience

Supervisory experience

Operations management

Communication skills

Decision making under pressure

Organizational skills

Stakeholder collaboration

Multi-priority management

Education

Degree in Security Management / related field

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The Global Security Operations Center (GSOC) Manager is responsible for leading and managing the day-to-day operations of the GSOC, ensuring the team provides timely, accurate, and effective security monitoring, incident response, intelligence support, escalation management, and operational coordination.

This role serves as a key operational leader within the GSOC and is responsible for maintaining a high-performing, resilient, and collaborative team environment. The manager will oversee daily GSOC operations, support both local and remote team members, drive operational consistency, and ensure established processes, procedures, and standards are followed.

The GSOC Manager will work closely with GSOC Senior Management and other security leadership to support the overall objectives of the GSOC, identify operational opportunities, address emerging risks, and ensure the organization is prepared to respond effectively to security events and incidents.

Key Responsibilities

• Serve as a key support partner to Senior Management in the oversight of the overall GSOC organization.
• Manage the daily operations and activities of the GSOC to ensure continuous and effective workload distribution.
• Ensure GSOC personnel consistently follow established procedures, protocols, and operational standards.
• Monitor the quality, timeliness, and accuracy of security monitoring, reporting, intelligence, and incident response activities.
• Identify operational gaps and implement improvements to increase efficiency, effectiveness, and resiliency.
• Ensure appropriate escalation of security incidents, threats, and critical events to senior leadership and relevant stakeholders.
• Maintain operational readiness and ensure the team can effectively respond to emerging and evolving security threats.
• Provide direct leadership, direction, and performance management to local GSOC personnel.
• Work with GSOC Sr. Manager to establish clear expectations, priorities, and accountability for team members.
• Ensure the local team maintains a high level of professionalism, situational awareness, and operational discipline.
• Support employee development through coaching, mentoring, training, and career-development opportunities.
• Recognize strong performance and address performance concerns promptly and appropriately.
• Foster a culture of teamwork, accountability, communication, and continuous improvement.
• Maintain strong communication and collaboration between local and remote team members.
• Identify challenges affecting remote operations and work with leadership to develop effective solutions.
• Assist Senior Management with strategic planning, organizational priorities, staffing considerations, and operational initiatives.
• Support implementation of new technologies and operational capabilities.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site five days per week in Lone Tree, CO.

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

What you have

To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have.

Required Qualifications:

• 3+ years of experience working in a GSOC, Security Operations Center, intelligence, corporate security, emergency management, or related security environment.
• Previous supervisory or management experience in a security operations environment.
• Demonstrated experience managing daily operations and leading teams.
• Experience supporting geographically dispersed or remote teams preferred.
• Strong understanding of security operations, incident management, threat assessment, and escalation procedures.
• Strong written and verbal communication skills.
• Demonstrated ability to make sound decisions under pressure.
• Strong organizational, analytical, and problem-solving skills.
• Ability to effectively interact with senior leadership and cross-functional stakeholders.
• Ability to manage multiple priorities in a fast-paced operational environment.

Preferred Qualifications:

• Degree in Security Management, Criminal Justice, Intelligence, Emergency Management, Business, or a related field.
• Experience managing a 24/7 GSOC or similar operational environment.
• Experience with global security operations and international risk environments.
• Intelligence analysis or threat intelligence experience.
• Experience with security technology, monitoring platforms, incident management systems, and intelligence tools.
• Experience developing and maintaining SOPs, policies, and operational procedures.
• Professional security certifications such as ASIS CPP, PSP, or equivalent are preferred.
• Experience leading organizational change or operational transformation initiatives.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance