Global Security Operations Center (GSOC) Supervisor

Allied Universal; Oakland (CA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid holidays

Vacation accrual

Job summary

Allied Universal is seeking a Global Security Operations Center (GSOC) Supervisor in Oakland, CA. The role leads GSOC operations, responses to alarms and incidents, and coordinates with client teams to ensure aligned policies and optimal performance.

The position is full-time with a schedule including evenings and weekends. The ideal candidate has a minimum of two years in supervisory roles, and at least one year in a Security Operations Center.

Qualifications

• Must have a high school diploma or equivalent.
• 200; Minimum of two years supervisory/management experience.
• Minimum of one year in a Security Operations Center or related operation.
• Strong prioritization, communication and analytical skills.
• Ability to learn and use multiple computer software programs.

Responsibilities

• Serve as liaison between GSOC, Contract Security Management and Global Security Management.
• Direct GSOC functions and ensure policies align with client goals.
• Analyze, plan and provide direction to maximize GSOC value.
• Develop and document training exercises for GSOC personnel.
• Identify new technologies and upgrades for existing systems.
• Respond to emergency and non-emergency calls from diverse sources.
• Lead and motivate GSOC staff and provide coaching.
• Manage software programs supporting operational processes.
• Provide feedback to improve client and contract security performance.
• Escalate inter-company security issues as needed.
• Perform on-call duties including after-hours.
• Develop intelligence sources to identify threats or incidents.
• Monitor KPIs and drive efficiency/quality improvements.
• Perform supervisory/managerial responsibilities.
• Ensure staffing levels and conduct performance reviews.
• Prepare and present security reports to stakeholders.
• Carry out other duties as assigned by management.

Skills

Supervisory experience

Security Operations Center

Analytical thinking

Problem solving

Coaching/mentoring

Communication skills

Microsoft Office

Education

High school diploma or equivalent

College degree in management/criminal justice (nice to have)

Tools

Microsoft Office

Job description

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Global Security Operations Center (GSOC) Supervisor. The Global Security Operations Center (GSOC) Supervisor maintains full accountability for the GSOC and its personnel, systems, and procedures to ensure effective and timely response to alarms, calls of distress, incidents, and other activities.

Position Type: Full Time

Pay Rate: $31.00 / Hour

Job Schedule:

• Wed: 01:00 PM - 09:00 PM
• Thur: 01:00 PM - 09:00 PM
• Fri: 01:00 PM - 09:00 PM
• Sat: 05:00 AM - 01:00 PM
• Sun: 05:00 AM - 01:00 PM

RESPONSIBILITIES:

• Serve as the liaison between the GSOC, Contract Security Management, and Global Security Management
• Develop and direct the functions, processes, and operations of the GSOC and ensures policies, procedures, and objectives align with client goals
• Perform analysis, planning, and provide direction to ensure that the GSOC is delivering maximum value to the business
• Develop, implement, and document scheduled and ad hoc training exercises to ensure effective performance of the personnel assigned to the GSOC
• Develop GSOC functionality and assist in identifying new technologies and upgrades for existing systems
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, radio systems, Skype, and other systems
• Motivates, coaches, and provides leadership to the GSOC staff to develop direct reports
• Manage, administer and work within software programs used to support operational processes such as travel security, emergency notification, global incidents, etc.
• Provides feedback to both client and contract security management to mitigate failures and improve performance
• Serve as a point of escalation for any inter-company customer service issues related to the GSOC operations
• Perform on-call duty (includes after-hours, weekends, holidays) to take appropriate action on staff questions and issues
• Develop and monitor intelligence sources to identify potential threats or incidents which may target the client
• Develop and monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements
• Perform supervisory/managerial responsibilities
• Ensure adequate/skilled staffing; select employees
• Establish performance goals and priorities and perform performance appraisals
• Create and deliver security presentations, reports, and participate in required meetings
• Perform other duties as assigned by the Contract Security Account Manager or Global Security Management

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Minimum of two (2) years of supervisory/management experience
• Minimum of one (1) year of working in a Security Operations Center or closely related operation
• Work history to include each the following:
  • Ability to prioritize workload based on urgency; able to delegate tasks and communicate to a range of audiences
  • Demonstrated analytic and critical thinking skills
  • Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications
  • Demonstration of strong computer skills
• Excellent oral and written communication skills
• Excellent analytical and problem-solving skills
• Superior customer service skills
• Ability to coach, mentor, and motivate direct reports
• Active listening skills
• Ability to assess and evaluate situations effectively
• Attention to detail
• Proficient computer skills to include Microsoft Office (Word, Excel, PowerPoint) and ability to quickly learn multiple computer software programs
• Ability to research, investigate, and compile information
• Planning and organizing skills
• Ability to mediate conflict with tact, diplomacy
• Ability to critically think and conduct analyses in a dynamic environment; able to adapt to changing priorities
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid driver’s license if driving a company or customer owned vehicle

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Prior experience supervising or managing a Security Operations Center, Security Communications Center, security/alarm monitoring center or other closely related call center environment
• Military experience
• College degree in management, criminal justice, or related field of study

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance
• Eight paid holidays annually, five sick days, and four personal day
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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