Global Security Operations Center / Central Station Operator

TriCorps; Oklahoma City (OK); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team in Oklahoma City. This role involves monitoring alarms and ensuring swift responses to security incidents. Candidates should possess excellent communication skills and a strong work ethic. The company prides itself on creating a supportive environment for its employees, offering both full-time and flexible part-time positions. With a focus on employee well-being, they provide comprehensive benefits including medical, dental, and life insurance. If you are looking for a rewarding career in a stable company that values its staff, this opportunity is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation

401K/403b Plan

Qualifications

• Strong communication and customer service skills are essential.
• Ability to remain calm under pressure and document responses accurately.

Responsibilities

• Monitor video and alarm signals, responding to alarms promptly.
• Dispatch authorities and notify responsible parties as needed.

Skills

Fluent in English

Excellent verbal communication

Basic computer functions

Organizational skills

Customer service skills

Ability to multi-task

Reliability

Ability to prioritize

Ability to work independently

Call center experience

Education

High School Diploma or Equivalent

Tools

Alarm monitoring software

Microsoft Windows

Job description

Overview

At TriCorps, we truly care about our employees. When you join our team, you become a part of our family. In an industry notorious for mergers and acquisitions, which means instability for employees and clients, TriCorps has broken the mold. For over twenty years, TriCorps has remained privately held and operated by the same ownership and management. Unlike most security firms, our operational leadership knows what it looks like to stand a post, because we've done it. We strive every day to make sure our personnel have the best experience as TriCorps employees.

TriCorps offers medical, vision, dental, and life insurance to employees, along with impressive employee assistance programs. We can offer full-time positions and also the flexibility of part-time schedules.

Job Skills / Requirements

This position is On-Site. You will be required to monitor video and alarm signals and respond to alarms using the information provided on instruction screens.

Place necessary outgoing calls to verify an alarm, dispatch the proper authorities, and notify responsible parties.

Must have the ability to remain calm and speak clearly to customers.

Properly document all responses for the alarm within the alarm monitoring software.

Other duties to be assigned as needed.

REQUIREMENTS

1. Fluent in English; additional language a plus
2. Excellent verbal and written communications skills are a must.
3. Knowledge of basic computer functions including Microsoft Windows and associated programs.
4. Ability to type 20 WPM minimum.
5. Candidates must possess strong organizational skills, ability to multi-task and be detail oriented.
6. Excellent communication and customer service skills.
7. Reliable work ethic.
8. Ability to complete tasks in a timely manner.
9. Needs the ability to prioritize.
10. Needs the ability to work independently or as a team member.
11. Must have the flexibility to work weekends or other shifts.
12. Call center or central station experience is preferred, but not required.

Education Requirements

High School Diploma or Equivalent

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, 401K/403b Plan
Screening Requirements: Drug Screen, Criminal Background Check, Employment Verification