Global Scheduling Platform Support Lead

VDart; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

VDart is looking for a Lead Support Analyst in New York, NY, to oversee critical scheduling applications and ensure operational continuity across global media operations. This role involves managing a team responsible for incident management and system support while improving application stability.

The ideal candidate will have leadership experience, strong analytical skills, and knowledge of SQL and Service Desk environments. Opportunities for innovation and process improvements are also part of the role.

Qualifications

• Experience leading a team of Application Support Analysts.
• Working knowledge of Windows operating environment.
• Competency in relational database structures, particularly SQL and Oracle PLSQL.

Responsibilities

• Lead a global team of Application Support Analysts.
• Oversee incident/problem management processes.
• Ensure optimal performance and reliability of mission critical systems.

Skills

Leadership skills

Analytical skills

Communication skills

SQL knowledge

Experience in Service Desk environments

Education

Undergraduate Degree

Tools

Service Now

Jira

PowerPoint

Visio

Job description

VDart is looking for a Lead Support Analyst in New York, NY, to oversee critical scheduling applications and ensure operational continuity across global media operations. This role involves managing a team responsible for incident management and system support while improving application stability.

The ideal candidate will have leadership experience, strong analytical skills, and knowledge of SQL and Service Desk environments. Opportunities for innovation and process improvements are also part of the role.