Global SAP Services Delivery Director

Sigga-Technolgies; United States; On-site; USD 150,000 - 190,000; Full time

Job summary

Sigga is seeking a Director of Professional Services to own the customer base across North America, EMEA, and APAC, guiding every implementation and services engagement outside LATAM. You will define the delivery model, set success criteria, and recruit and lead Project Managers who carry the accounts.

You will have real commercial weight—managing services revenue, program margins, billable milestones, and cross-sell growth with budget and executive visibility.

Qualifications

• 3+ years of SAP Plant Maintenance experience or equivalent experience in maintenance, repair, planning and scheduling operations within our target industries.
• 10+ years delivering professional services, consulting, or SaaS-implementation engagements for enterprise software at large, multi-national accounts, including 3+ years leading project or program managers.
• Executive-level escalation and conflict management across internal and customer stakeholders.
• Strong verbal and written English, with the ability to run executive conversations across regions.
• Bachelor's degree (B.A. or B.S.) in a related field, or an equivalent combination of education and experience.

Responsibilities

• Program Delivery: own end-to-end delivery of large-scale programs across the regions, from greenfield implementations through rollout expansions, against customer ROI goals and contractual SOW deliverables.
• Growth Through Delivery: convert delivery performance into services expansion and cARR growth through additional rollouts, training, full consumption of purchased seat licenses, and cross-sell/up-sell.
• Sales Engagement: partner with account executives on services opportunities, scope and price the work, present the delivery approach to prospects and customers, and negotiate services terms through to close.
• SOW Ownership: write and negotiate SOWs and change orders; protecting margin and holding delivery to what was signed.
• Outcomes and KPIs: set and hit the success criteria that define value realization for each account, keeping every program aligned to Sigga's strategic priorities.
• Risk and Issue Management: surface risks early and drive issues to closure so billable milestones land on time and project hour overruns stay contained.
• Resource and Performance Management: deploy people, budget, and time where they return the most, tracking program health and correcting course fast.
• Team Building: recruit, hire, and lead the Project Managers who carry the accounts, and set the performance standard the team is held to.
• Mentorship and Coaching: develop project managers and functional consultants, and keep the bench deep enough to absorb growth.
• Cross-Functional Leadership: drive collaboration across Sales, Product, and Customer Success, elevate risks early, and bring recommendations with the solution attached.
• Trusted Advisor: own the executive relationship at each account, deliver a Sigga roadmap tied to their EAM objectives, and partner with Customer Success to turn adoption into realized ROI.

Skills

SAP Plant Maintenance

Project management

Revenue management

Executive communication

Cross-functional collaboration

SOW negotiation

Education

Bachelor's degree in related field

Tools

PSA / CRM tool

Job description

Sigga is seeking a Director of Professional Services to own the customer base across North America, EMEA, and APAC, guiding every implementation and services engagement outside LATAM. You will define the delivery model, set success criteria, and recruit and lead Project Managers who carry the accounts.

You will have real commercial weight—managing services revenue, program margins, billable milestones, and cross-sell growth with budget and executive visibility.