Global Sales Support Specialist - Machinery

Matsuura Machinery USA, Inc.; Saint Paul (MN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Life insurance

Paid time off & holidays

Job summary

Matsuura Machinery USA, Inc. (MMU) in St. Paul, Minnesota, seeks a Sales Support (Machinery Division) to serve as the central communication hub for the U.S. Sales organization, coordinating quotes, orders, and customer communications with the VP of Sales, dealers, and the Japanese parent company.

The ideal candidate is highly organized, professional, and comfortable in a fast-paced environment with after-hours support, travel coordination, and trade-show assistance.

Qualifications

• Strong written and verbal communication skills.
• Highly organized with excellent attention to detail.
• Professional, customer-focused demeanor with strong follow-through.
• Ability to prioritize and manage multiple projects simultaneously.

Responsibilities

• Act as the primary liaison between the U.S. sales team and the Japanese parent company for order details, product questions, and sales-related requests.
• Coordinate communication and project follow-up on behalf of the VP of Sales between the Japanese parent company and the U.S. organization.
• Provide accurate and timely quotes to dealers and Regional Sales Managers using established pricing tools and templates.
• Track open quotes and orders to ensure timely follow-up, updates and closure.
• Communicate lead times, delivery schedules, and order statuses to dealers, RSMs, and customers.
• Maintain a professional and responsive presence as the first point of contact for sales inquiries.
• Answer the sales phone line, monitor incoming website inquiries, and manage general correspondence.
• Support telemarketing and business development outreach to expand market engagement.
• Coordinate travel arrangements for sales personnel and visiting customers, including flights, hotels, ground transportation and itineraries.
• Assist with trade shows and event planning, logistics and follow-up activities.
• Work with the company's business attorney to support drafting, review or routing of sales documents such as purchase agreements, terms and conditions and NDAs.

Skills

Communication skills

Organizational skills

Project management

Customer-focused

Microsoft Office

Salesforce

Tools

Microsoft Office

SRM/EPR systems

Salesforce

Job description

Matsuura Machinery USA, Inc. (MMU) in St. Paul, Minnesota, seeks a Sales Support (Machinery Division) to serve as the central communication hub for the U.S. Sales organization, coordinating quotes, orders, and customer communications with the VP of Sales, dealers, and the Japanese parent company.

The ideal candidate is highly organized, professional, and comfortable in a fast-paced environment with after-hours support, travel coordination, and trade-show assistance.