Global Sales Support Coordinator

AIT Worldwide Logistics, Inc.; Itasca (IL); On-site; USD 36,000 - 51,000; Full time

Benefits offered by this job

Bonus potential

Job summary

AIT Worldwide Logistics in Itasca, IL is seeking a Global Sales Support Coordinator to act as a liaison for the sales team and enhance the customer experience through sales tools and portals. The role focuses on onboarding support, portal training, and lead management across global accounts.

Ideal candidates possess 2+ years of customer service and 3+ years of administrative experience, with strong MS Office and communication skills. A HS diploma or associate degree is preferred.

Qualifications

• High School required; Associate's Degree preferred.
• 2+ years customer service experience required.
• 3+ years administration/record keeping preferred.

Responsibilities

• Provide administrative support to the new customer onboarding process for the sales team.
• Assist with training the sales team and external customers on AIT's customer-facing portal, including live demos.
• Support all global Sales leads and manage leads within our system as the control tower.

Skills

Multi-tasking

Detail-oriented

MS Office

Communication skills

Sales support

Customer service

Education

High School Diploma

Associate's Degree

Tools

CRM software

Job description

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Global Sales Support Coordinator will serve as a liaison to provide increased level of support for all aspects of the global sales team and global AIT Enterprise wide. Responsible for fulfilling the needs of the sales team with customer facing products and tools, to create a better experience for all sales functions, allowing for increased customer interaction, while improving the customer (internal and external) experience.

Responsibilities

• Provide administrative support to the new customer onboarding process internally for sales team
• Assist with training sales team and external customer on AITs customer facing portal which includes live demo sessions
• Support all global Sales leads and continue to be the control tower for leads within our system
• Able to maintain detailed knowledge of all sales programs to ensure timely and efficient communication to both internal and external stakeholders.
• Actively work and support internal teammates to ensure a high level of performance across the entire organization while sharing ongoing global process improvements and implementations. Partner with sales with existing QBR processes, while implementing the development of new global tools.

The wage range for this position is $26.40-$37.20 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Qualifications

Education Qualifications

• High School Required
• Associate's Degree Preferred

Experience Qualifications

• 2+ years Customer Service Required
• 3+ years Administration. Record keeping. Preferred

Skills and Abilities

• Ability to multi-task with strong attention to detail (Medium proficiency)
• Ability to learn specific sales service knowledge as is relates to the support of the Sales team and customers. (Medium proficiency)
• Microsoft Office; Word, Outlook, PowerPoint, Excel (Medium proficiency)
• Organizational skills including demonstrated ability to effectively organize and prioritize workload and manage in a multi-task environment. (Medium proficiency)
• Communication skills (including telephone, e-mail, Skype, and presentations skills) and the ability to communicate accurate information (Medium proficiency)
• Ability to work both collaboratively and autonomously in the work setting. (Medium proficiency)
• Demonstrated ability to recognize process improvement opportunities and effectively communicate, implement change. (Medium proficiency)
• Demonstrated ability to analyze and solve problems in an empowered, self-directed/managed work environment. (Medium proficiency)
• Customer service skills with high energy, positivity and customer centric attitude. (Medium proficiency)
• Professionalism along with extreme discretion with all information at all times. (Medium proficiency)
• Able to perform in a fast pace / high volume work environment. (Medium proficiency)

Other Skills We Hope to See:

• A team player who works well with others – being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.